Quality Assurance Specialist
GT Independence
Date: 3 weeks ago
City: Silver Spring, MD
Contract type: Full time
Job Details
Description
POSITION SUMMARY
The Quality Assurance Specialist works closely with the Director of Compliance to plan, organize, and execute quality assurance projects in managing an independent workload. This role will have a specialization in project management.
Responsibilities And Duties
High School Diploma/GED
Associate degree preferred
Experience And Qualifications
Description
POSITION SUMMARY
The Quality Assurance Specialist works closely with the Director of Compliance to plan, organize, and execute quality assurance projects in managing an independent workload. This role will have a specialization in project management.
Responsibilities And Duties
- Maintains and manages an independent workload in the Compliance Department
- Assists in managing projects including M-Files projects
- Develops and implements process improvements
- Oversees and documents assigned quality assurance projects
- Oversees and documents activities of assigned quality assurance committees
- Maintains and updates physical and electronic contract files and associated documents
- Maintains and updates policies and procedures
- Assists with various applications, readiness reviews, audits, and other outside requests for current and new contracts
- Performs investigations into compliance matters
- Administrative and clerical support for implementation of new contracts
- Review of new and existing contracts for quality elements
- Assisting in analyzing annual agency and participant surveys
- Contributions to development and implementation of quality assurance goals
- Conducts investigations into compliance issues
- Analysis of current operations, data, and files for compliance with contracts, business rules, and legal matters
- Assists in the planning of quality assurance and compliance training and presentations
- Drafts compliance documents and forms
- Prepares materials that promote and communicate quality assurance and compliance internally and externally
- Assists staff with questions regarding quality assurance and compliance
- Develops and maintains quality assurance and compliance spreadsheets
- Assists in maintaining compliance with CARF accreditation standards by tracking, completing, and documenting conformance with the standards
- Maintains strict adherence to confidentiality and other applicable legal and contract requirements
- Upholds company values and mission
- Other duties as assigned
High School Diploma/GED
Associate degree preferred
Experience And Qualifications
- 3 years of experience relevant to the work performed
- Knowledge of administrative and clerical procedures and systems such as word processing, excel, managing files and records, and other office procedures and terminology.
- Excellent judgment and decision-making skills
- Multitasking and meeting deadlines
- Planning and organizing
- Experience with drafting letters, forms and email communications
- Analysis and problem solving
- Project planning
- Information management
- Ability to work well with others and conduct written and oral communication with diverse populations
- Teamwork oriented
- Investigative aptitude
- Knowledge of principles and processed for quality improvement, compliance, and technical reading/writing
- High level of confidentiality
- Ability to manage an independent workload
- Flexibility and adaptability
- Operation of computerized software programs, databases, and basic office equipment
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