Banking Application Administrator

Employee Perks

• Competitive compensation with opportunities for annual raises and promotions
• Community focused culture that allows networking and involvement in Hampton Roads and parts of North Carolina
• Employee Benefits (401k match / Company paid Short and Long Term Disability / Tuition Reimbursement / Affordable Health Insurance Options)
• An employee-focused, diverse, and member relationship driven workplace environment
  
  

Job Overview

The Banking Application Administrator is to provide technical guidance to the department and organization in the areas of application development and data management; participate in activities relating to administration of the company's information resources. Will work closely with the lines of business subject matter experts and will own all aspects of the applications lifecycle management. Will own standing up new applications (client purchases 3rd party applications -nothing built in-house), configuring the applications, testing the functionality (utilizing change management processes), creating and maintaining system documentation and establishing working relationships with vendors.

Major Responsibilities

• Administer and support company database systems, including designing data structures, performance tuning, recommending security and usage policies, and assisting programmers and users to supply and use the company's data efficiently and effectively. Deploy, maintain, upgrade, and troubleshoot core business applications. Automate operational tasks such as file encryption, transfers, and deletion. Develop and implement knowledgebase articles including maintenance and troubleshooting procedures. Maintain system documentation to include application information, architecture and dataflow diagrams, etc.
• Assist programming staff in technical aspects of application selection, development and support, with emphasis on data storage tools and security capabilities. Read and understand system requirements, implementation guides, and release notes. Gain a deep understanding of business applications and how the business units utilize them. Present capabilities of the applications to the lines of business for possible implementation. Understand how business applications integrate and depend on one another. Participate in process improvement, user access management, change management, problem management, and disaster recovery activities as they relate to assigned applications.
• Develop and oversee the procedures necessary to backup and recover the company's system databases. Monitor system health and gather system statistics. Define with the lines of business testing procedures and develop test cases to serve the overall quality assurance process.
• Meet and coordinate with designated internal stakeholders to understand and document business goals and needs. Meet and coordinate with external stakeholders to establish strong vendor relationships. Act as the first line of support for users of business applications.
• Recommend standards, conventions, policies and procedures in all areas of expertise. Follow all relevant policies and procedures including change management and project management.
• Performs other job related duties as assigned.
  
  

Position Requirements

• Three years to five years of similar or related experience. Must have a financial background preferably in banking or credit unions. Must have working experience with Core and online banking systems.
• (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). Bachelors in Information Technology, Computer Science, or related filed is highly desired.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Industry certifications and training classes such as ITIL, Lean, Fiserv DNA, Fiserv Nautilus, Temenos, and Microsoft are preferred. Experience as a programmer or systems analyst with emphasis on technical support and/or data administration. Experience in at least two programming languages, structured system development techniques, and project supervision experience. Understanding of database and system design concepts. Strong familiarity with the financial services industry and technology concepts. Ability to work independently in trouble-shooting problems, researching requirements and product capabilities. Critical thinking and analytical reasoning is required.
• Ability to sit at a workstation for extended periods of time. Ability to communicate using verbal and electronic methods. Ability to lift/carry up to 10 pounds.
• Hybrid - office and limited remote.
  
  

EOE/AA/M/F/DISABILITY/VET

Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.