Operations Specialist
McKinsey & Company
Date: 2 weeks ago
City: Miramar, FL
Contract type: Full time
Who You'll Work With
You’ll work in our one of our Operations locations, Miramar (Florida) or Poznan (Poland), as part of our Optimize Operations department. Our Optimize Operations supports a variety of procure functions, including Supplier Enablement, Credit Card products, Optimize Helpdesk, and Policy Compliance.
Your specific role will be as a member of the Payment Strategy team, which manages the firm’s Corporate Card, Buyer Card, Supplier Card, and Central Bill Travel payment programs.
What You'll Do
You will work both as an individual contributor and as a project or product manager in small teams of 3-5 team members. In this capacity, you will work on 1-2 high impact projects or workstreams within our department and collaborate on Optimize projects and objectives led by other department team members. Your work will include collaboration with Finance, Operations, Technology, and Travel to build products and solve complex problems that require an understanding of cross functional requirements from each area and develop solutions that produce the highest impact for the firm.
As part of this role, you will be responsible for our relationship with our credit card providers, technology platforms and related solutions providers. This work will include holding those suppliers accountable for meeting our service level requirements to our department and to our colleagues.
This work will include gathering and analyzing information, formulating and testing hypotheses as part of problem-solving, considering long-term implications of solutions, developing and communicating recommendations, and implementing those recommendations.
In addition, you will be asked to proactively identify gaps with existing processes and to apply a continuous-improvement mindset to the way we work, challenging yourself and your team members to balance value generated vs. improving operational efficiency.
You will be responsible for collaborating with stakeholders to ensure that solutions meet their expectations, influencing others to align on anticipated process changes, and keeping stakeholders and leaders informed on project progress. You will be expected to cultivate an environment of trust, teamwork, self-confidence and an ownership mentality, which emphasizes continuous process improvement, rather than tactical, short-term solutions.
You’ll have the opportunity to gain new skills, develop subject matter expertise and build on the strengths you bring to the firm. Colleagues are encouraged to participate in the firm’s training courses and you will be supported by a manager who provides coaching and mentoring.
Qualifications
You’ll work in our one of our Operations locations, Miramar (Florida) or Poznan (Poland), as part of our Optimize Operations department. Our Optimize Operations supports a variety of procure functions, including Supplier Enablement, Credit Card products, Optimize Helpdesk, and Policy Compliance.
Your specific role will be as a member of the Payment Strategy team, which manages the firm’s Corporate Card, Buyer Card, Supplier Card, and Central Bill Travel payment programs.
What You'll Do
You will work both as an individual contributor and as a project or product manager in small teams of 3-5 team members. In this capacity, you will work on 1-2 high impact projects or workstreams within our department and collaborate on Optimize projects and objectives led by other department team members. Your work will include collaboration with Finance, Operations, Technology, and Travel to build products and solve complex problems that require an understanding of cross functional requirements from each area and develop solutions that produce the highest impact for the firm.
As part of this role, you will be responsible for our relationship with our credit card providers, technology platforms and related solutions providers. This work will include holding those suppliers accountable for meeting our service level requirements to our department and to our colleagues.
This work will include gathering and analyzing information, formulating and testing hypotheses as part of problem-solving, considering long-term implications of solutions, developing and communicating recommendations, and implementing those recommendations.
In addition, you will be asked to proactively identify gaps with existing processes and to apply a continuous-improvement mindset to the way we work, challenging yourself and your team members to balance value generated vs. improving operational efficiency.
You will be responsible for collaborating with stakeholders to ensure that solutions meet their expectations, influencing others to align on anticipated process changes, and keeping stakeholders and leaders informed on project progress. You will be expected to cultivate an environment of trust, teamwork, self-confidence and an ownership mentality, which emphasizes continuous process improvement, rather than tactical, short-term solutions.
You’ll have the opportunity to gain new skills, develop subject matter expertise and build on the strengths you bring to the firm. Colleagues are encouraged to participate in the firm’s training courses and you will be supported by a manager who provides coaching and mentoring.
Qualifications
- Mastery of Excel and PowerPoint
- An entrepreneurial, action and growth-oriented mindset
- Strong problem solving, structuring, communications and client service capabilities
- Superior organizational skills, able to meet deadlines, and inspire confidence among senior leadership
- High degree of self-motivation and able to work independently and virtually, given globally distributed team
- Comfort with navigating ambiguous situations with thoughtfulness and pragmatism
- Skills to communicate complex ideas effectively - both verbally and in writing
- Excellent interpersonal skills, with the ability to work across functions at all organizational levels
- Excellent analytical tools and problem-solving capabilities
- 4+ years of operations management or project management experience
- University degree, preferably field related to business
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