Guest Response Team Agent

Dufresne Spencer Group, LLC dba Ashley


Date: 2 weeks ago
City: Wichita Falls, TX
Contract type: Full time
Job Details

Description

Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Guest Response Team Agent. The ideal candidate is responsible for monitoring the daily service orders, ER tickets and daily communication with our market locations.

  • NOW OFFERING ON DEMAND PAY**

Our Company Offers Great Benefits, Including

  • Generous Paid Time Off (PTO)
  • Opportunity for advancement
  • Medical, Dental, Vision, & Retirement Benefits
  • Employee Purchase Discounts of 30% or more

Key Job Responsibilities

  • Review, process and close all incoming Emergency Response tickets, service orders, exchanges, re-selects, return to vendor, extended warranty claims daily that are assigned to Guest Response Team.
  • Filling in for Guest Response Team Generalist team members during absences and peak work times.
  • Monitoring, organizing, and coaching call center team on a day to day basis.
  • Continuously thinking of ways to promote individual and team development for call center improvement.
  • Acts as first level of escalation by providing guidance to team members on difficult situations handling exceptions or unusual situations.
  • Referring complex problems to supervisors as appropriate.
  • Maintaining communication with team members, customers, and other departments.
  • Providing daily service reports and Emergency Response reports to supervisors.
  • Representing the Guest Response Team call center on cross functional teams.
  • Analyzing problems and determining resolutions.
  • Advising management of operational or staffing issues.
  • Other duties as assigned, essential or otherwise.

Knowledge/Skills/Abilities

  • Consistently meets all department goals and objectives.
  • Attendance and punctuality.
  • Timely and accurate information exchange, teamwork and cooperation.
  • High School diploma or equivalent.
  • At least 1 year of inbound call center experience.
  • Previous experience in a Lead or Supervisory role is preferred.
  • Demonstrated working knowledge of Microsoft Office.
  • Ability to learn in-house computer programs.
  • Excellent communication skills.
  • Bilingual is a plus!

Ashley Furniture HomeStore is an Equal Opportunity Employer. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Part-Time Merchandise Stocker

Woodgrain, Wichita Falls, TX
2 days ago
Pay: $26.00/ per hourJob SummaryPart Time Merchandise Stockers perform in store services inside a high-volume nation account store. As a merchandise stocker, you are responsible for managing inventory (ordering and stocking), generating weekly credits and providing exceptional customer service within a defined territory. Focusing on one store per week. This position offers an average of 5-6 hours per week, with...

Emergency Medicine Physician

Alpha Home Health and Hospice, Wichita Falls, TX
2 weeks ago
Full-Time Emergency Medicine Physician position in Wichita Falls, TX, offering clinical satisfaction, autonomy, and work-life balance with no nights, calls, or weekend responsibilities.Physicians will become experts in wound management, receiving training from certified physician trainers and utilizing advanced clinical technologies.Average earnings of $300,000/year plus benefits.Flexible schedules with a typical 45-hour work week.Requirements include an active medical license and a minimum...

Home Health Aide

Visiting Angels Wichita Falls, TX, Wichita Falls, TX
3 weeks ago
Home Health Aide - HHAAre you looking for a Home Health Aide - HHA job that will allow you to give back to your community and broaden your skills? Visiting Angels’ office in Wichita Falls is the place for you. The office in Wichita Falls provides caregivers for the North Texas area including Seymour, Bowie, Vernon, Graham, Quanah, and many...