Call Center Agent

Department: Singnala

Location: Houston, TX

Compensation: $17.50 - $26.00 / hour

Description

Call Center Agent Job Description
Location: Houston, TX

Overview:
Singnala We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing top-notch service that reflects our company values. In this role, you will engage with a diverse clientele, understanding their needs and ensuring a positive customer experience.

Key Responsibilities


Responsibilities:

• Handle incoming calls and respond to customer inquiries in a professional manner.


• Provide accurate information about products and services to customers.


• Resolve customer complaints efficiently and effectively, ensuring customer satisfaction.


• Maintain a positive and empathetic attitude toward customers at all times.


• Document customer interactions and update records in the company database.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education or certifications related to customer service are a plus.


• Proven experience in a customer service role, preferably in a call center environment.


• Excellent verbal communication skills with strong interpersonal abilities.


• Ability to listen actively and empathize with customers' needs and concerns.


• Proficient in using computer systems and contact center software.

Benefits


Benefits:

• Competitive salary: $17.50 - $26.00 hourly (based on experience).


• Comprehensive health, dental, and vision insurance.


• Paid time off, including vacation, sick leave, and holidays.


• 401(k) retirement plan with company matching.


• Professional development and growth opportunities.