Program Support Services Manager

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that."

The Program Support and Services Manager is responsible for the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support.

Summary of Duties:

1. Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues

2. Assess program strengths and identify areas for improvement

3. Drive, formulate, organize, and monitor improvement Plans to Closure

4. Develop and manage budget for the program, guarantee the profitability of the program through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance

5. Define, establish and implement the product & services activities roadmap, in relation with the program objectives.

6. Oversee entry into service plans for new products or new major customer contracts.

7. Deliver on performance KPIs, and ensure the highest efficiency of the program support teams in their daily work.

8. Organize and conduct internal and external PRM (Program Review Meetings)

9. Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control

10. Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution

11. Perform all other duties as assigned

Travel specificity

Some travel required.

Additional description

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)

• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.

• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.

• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub – Employee Discounts & Rewards Marketplace for consumer products/services and more!

• Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan.(Bonus eligible positions only) Remove if not applicable.

The expected salary range for this position is between $95,930 - $125,030 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Candidate skills & requirements

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.

Across all team members, we are looking for the following attributes:

· Team oriented

· Process focused

· Open & honest communication

· Quality minded

· Ability to persevere and honor commitments

· Recognizes success

· Executes with urgency

· Creates solutions

· Customer focused in everything we do

Qualifications:

Education: Bachelor's degree required

Experience: Typically requires 7 years of project manager or project engineer experience in a commercial aerospace environment required.

Computer Skills:

• Proficient with MS Project

• Basic knowledge Microsoft Office (Word, Excel, PowerPoint)

Other Skills:

• Basic Knowledge of program management methodologies and proven ability to manage complex projects

• Excellent communication skills, both verbal and written.

• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen

• Demonstrated ability to handle multiple projects and assignments with attention to detail

• Strong problem solving and organization skills

Additional Preferred Skills: (not required)

• Degree in engineering

• Project Management certification (PMI, PMP, etc.)

• Experience with LEAN principles and continuous improvement

This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.