Warehouse Manager

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

As Passport’s logistics grow increasingly complex, the Daily Operations team is integral in ensuring successful delivery and overseeing all the moving pieces – from pickups at our 3PL partners to final mile delivery and everything in between.

In this role, you will be responsible for ensuring the successful operation of one of our consolidation centers. You’ll be a key part of the Daily Operations team by being our boots on the ground, helping with continuous improvement efforts across our consolidation network, working hand in hand with cross-functional teams, and sustaining the key metrics and insights to support future growth.

What you'll do:

• Work on site 5 days a week, with a possibility of some weekend coverage when needed, especially in Q4
• Ensure successful receipt, processing, and dispatch of Passport shipments
• Act as liaison between consolidation center, vendor operations, and various corporate teams
• Work with on-site vendors to communicate and resolve issues proactively as well as reactively
• Make effective decisions regarding operational processes and priorities
• Communicate with leaders and team members to keep operations aligned with business requirements and goals
• Aid in documentation creation, including SOPs and performance scorecards
• Measure site performance and identify trends and opportunities for improvement
• Support continuous improvement that enhances processes and efficiency
• Support in making improvements to procedures, workflow, and organizational processes, including performance management and conflict resolution
• Assist in resolving disputes related to deliverables, service failures, payments, and overall facility performance.
• Serve as backup to on-site admin to ensure dispatching is complete, pre-alerts are sent, and other operational tasks are completed daily.
• Up to 10% of travel, likely during first few weeks
  
  

What we're looking for:

• 4+ years experience in an operations supervisor role or similar. Preferably in the parcel logistics industry.
• 2+ years experience training and providing feedback to employees.
• Strong understanding of end-to-end parcel logistics concepts. International e-commerce experience is a plus!
• Critical thinker with strong analytical skills.
• People person. People tend to like you and you gain their favor quickly.
• Exemplar time management, prioritization, and multitasking abilities.
• A go-getter. You find a solution to every problem that is thrown at you and (1) own your work (2) hold your teammates accountable for results.
• You call it like you see it and have good instincts.
• Ability to work at a fast pace! We talk in terms of days, not quarters. You have the ability to work in an ambiguous, constantly evolving environment.
• You're willing to put in the time to learn, and are dedicated to continuous improvement.
• Able to give and receive feedback and constructive criticism from a variety of channels.
• Excellent written and verbal communication skills.
• Experience with G Suite/Microsoft OfficeStrong organizational skills and attention to detail.
• Conversational Spanish is a plus, but not required.
  
  

$75,000 - $85,000 a year

Final offer amounts are determined by multiple factors, including experience and expertise, and may vary from the level and amounts listed above.

A sneak peak into our perks & benefits:

• Competitive cash and equity packages
• Healthcare, dental, and vision, life & disability insurance
• 401(K) Match
• Bi-Annual Remote Work funds
• 100% remote work environment
• Company issued laptop
• Flexible PTO
• 12 weeks parental leave
• Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
• Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• One-time remote work set-up stipend to make your at-home office dazzle
• Teammates around the world in 8 different time zones!