Customer Service Representative

Lincare


Date: 2 weeks ago
City: Clearwater, FL
Contract type: Full time
This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Job Responsibilities

  • Actively participates in the training of all Customer Service personnel, including new hires
  • Answer phone calls and emails
  • Make outbound phone calls to schedule patients' appointments
    • this includes making reminder appointment calls
  • Coordinate with Respiratory Therapist about schedules, patients, and any changes
  • Resolve scheduling conflicts as they occur
  • Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary

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