Director of Food & Beverage

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
  
  
  

Position Summary: The Food & Beverage Director for Europa Village Wineries and Resort is responsible for driving a culture of excellence in service and operations across all food & beverage outlets. This is accomplished by providing inspirational leadership and management for the F&B department, including planning, development and execution of all areas. The F&B Director communicates overall strategic direction, encompassing a combination of a high-volume three-meal restaurant, themed market & deli, successful banquets operation, multiple beverage outlets, kitchens, stewarding, a culinary membership club, and any other F&B related areas, as well as collaborating with other departments. The F&B Director is responsible for developing and meeting financial projections, goals, and objectives as well as mentoring and training a highly skilled and motivated Food and Beverage team at all levels. This position is also responsible for ensuring all F&B outlets meet and maintain all company and State Health Department rules and regulations. (+3 year experience required)

Reports to

• General Manager
  
  
  

Essential Duties and Responsibilities

• Ensure guest experiences consistently exceed expectations by upholding the highest standards.
• Identify new and innovative strategic opportunities to fit the changing business needs and property strategic initiatives.
• Create a culture of accountability, professionalism, and continuous improvement across all outlets.
• Develop distinctive signature services and products that provide exceptional experiences for our members and guests.
• Monitor F&B performance across the property and the local market, effectively communicating trends and insights to leadership.
• Identify action items and strategic initiatives to address potential issues and recommend approaches and partnership opportunities to achieve business success and ensure the property is constantly innovating and moving forward with a clear competitive advantage.
• Build, direct, and inspire a high-performing management team by ensuring accountability to business strategies and driving financial performance and guest service goals across all F&B outlets.
• Oversee recruitment, training, and performance evaluations, focusing on skill development and team engagement.
• Foster a service-oriented mindset through regular coaching, recognition, and alignment with property service standards.
• Develop new service techniques to ensure guest satisfaction at minimum operating costs by consistently obtaining, analyzing, and responding to guest feedback.
• Provide oversight in the development and monitoring of financial budgets, sales and marketing strategies, and operations to produce both short and long-term profitability.
• Develop new and analyze existing special promotions that will drive revenue and improve the guest experience.
• Full oversight of a medium-scale banquet facility and team.
• Ensure all company and outside training is communicated and executed to all respective areas in food and beverage.
• Utilize a “continuous improvement” approach to identify improvement opportunities, leverage creativity and flexibility in determining solutions, (create and execute plans).
• Work closely with local, state, and governmental organizations in maintaining the highest standards of health, sanitation, and cleanliness in F&B areas.
• Coordinate the selection, purchasing, storage, inventory, maintenance, and usage of all F&B related supplies and equipment.
• Work with Human Resources team to ensure department employee engagement and culture strategies are implemented and executed to improve employee productivity and morale.
• Develop and maintain effective communications amongst all operating departments.
• Coordinate the development, interpretation and implementation of property policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the F&B staff.
• Support compliance with all internal procedures and regulatory requirements.
• Adhere to current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Accurately and efficiently run POS system.
• Job duties, tasks, hours, work requirements, and other duties may be added or changed at any time.
  
  
  

Specific Knowledge, Skills and Abilities of Director of Food & Beverage

Minimum of five years of progressive leadership experience in Food & Beverage operations in an upscale to luxury setting.

Results oriented with proven leadership and successful project management experience with short and long-term complex projects.

Possess overall knowledge of F&B preparation and presentation.

Possess organizational skills to function effectively with attention to detail while meeting established deadlines.

Ability to think outside of the box with a keen awareness of trends and opportunities.

Ability to work in a fast-paced environment while maintaining physical and mental stamina for significant periods of time and maintain the proper mental attitude and ability to deal effectively with members, guests, management, employees, and outside contacts.

Effectively lead and mentor a successful team, including employee hiring, training and development, disciplinary actions, terminations, and succession planning.

Maintain and promote a professional appearance and demeanor for yourself and the entire F&B staff.

Listen and execute ideas and plans at the highest levels.

Skilled in prioritizing projects to achieve a positive result for a deadline.

Ability to pivot at any given moment depending on the situation.

Effectively receive negative or positive feedback and be able to process it and move forward.

Work varied shifts, including weekends and holidays, and receive calls at all hours in relation to work-related job duties and responsibilities.

Effectively communicate in English; in both written and oral forms.

Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.

Ability to effectively utilize conflict-resolution techniques.

Ability to analyze and interpret departmental needs and results.

Ability to solve complex problems and maintain mental concentration for significant periods of time.

Ability to perform assigned duties under frequent time pressures and in an interruptive environment.

Ability to use telephone, copy machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.

Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.

Ability to communicate effectively with guests and all levels of employees in both oral and written form.

Knowledge of all facilities and promotional events available to members and guests on property.

Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.

Be comfortable working on feet for long periods of time - up to 100% of time standing or walking.

Physical demands: Lifting 50 lbs. (25%-50%).

Be able to communicate Europa Village’s story.

Ability to treat all associates and guests in a respectful manner.

Arrive at work on time and prepared with excellent personal presentation standards with a clean, pressed uniform and/or appropriate business attire and footwear.

Adhere to Europa Village policies and procedures.

Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.

Understands the Société Memberships and assists with selling of memberships.

Food Handler Certification and Responsible Beverage Certificate required.

Must be available to work holidays and weekends.