Business Operations Specialist

Carnivore Meat Company


Date: 2 weeks ago
City: Green Bay, WI
Contract type: Full time
Description

KEY RESPONSIBILITES:

Multi-Brand Order Fulfillment (50%):

  • Facilitate customer order fulfillment including but not limited to order confirmations, order entry, shipping/delivery coordination, and invoicing for all customers.
  • Deliver exceptional, prompt, and professional service through various channels (email, chat and phone) with our customers regarding order fulfillment and issues including returns, exchanges, and inquiries.
  • Partner with D2C fulfillment to manage D2C shipping SLAs and inventory levels.
  • Work with cross-functional departments to ensure efficient fulfillment and delivery.

Promotional Reconciliation (20%):

  • Reconcile credit requests and accruals.
  • Research, reconcile, and dispute if needed, account discrepancies to ensure 100% accuracy in credits issued.

Channel Support (15%):

  • Provide assistance as needed with new item set up and product discontinuations
  • Help to resolve customer complaints.
  • Maintain detailed records of customer interactions and feedback.

Other (15%):

  • Report issues with regards to the food safety/quality assurance system (FSQA) to Leadership and adhere to the requirements of the FSQA standards.
  • Become proficient with Epicor, Shopify, and any customer portals.
  • Maintain and update SOP library for customer support.
  • 100% accuracy in order acknowledgement, order entry, invoicing and promotional reconciliations.
  • Participate in regular team meetings to discuss progress, challenges, and opportunities for improvement.

Qualifications

  • Bachelor’s degree in a relevant field from an accredited university or equivalent business experience
  • 2+ years of experience in sales support role.
  • Proficient in Microsoft Office, specifically Excel
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Passion for pets and commitment to promoting high-quality pet food products.

Benefits

  • 4% 401k match, medical, dental, vision, voluntary life and pet insurance, 100% company-paid life insurance, 9 paid holidays (including 1 floating holiday to use as you choose), PTO, employee discounts on pet food and treats, tuition and wellness reimbursement, EAP

Reporting Structure

  • Reports to: Manager, Business Operations
  • Peers: Distributor Operations Specialist, Strategic Account & International Sales Specialist

LOCATION:

  • In-Person role in Green Bay WI
  • No relocation is available.

Requirements

Carnivore Meat Company is an Equal Opportunity Employer.

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