EFT Specialist - Card Services

The primary purpose of this position is to assist First Commerce in fulfilling our Vision of Empowering Generations, Transforming Communities. This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs.

The EFT Specialist assists in managing the Debit Card and Credit Card Portfolio working closely with Fiserv, CPS, and our Fraud Specialist to minimize debit/credit card fraud. Processes incoming and outgoing wires. Performs backup duties for other duties within Item Processing, as necessary. Works on various credit union projects relating to the job.

RESPONSIBILITIES:

• Assists in the management of debit card events.
• Posts and balances daily transactions of network settlement and working exceptions.
• Prepares daily and monthly reconciliations of various GL's.
• Prepares and sends Fraud Report to Executive Management weekly.
• Monitors any increase of fraud against compromised card list reporting to management, as necessary.
• Downloads daily and monthly Fiserv reports.
• Assists in handling mass reissue of cards in coordination with Marketing, Fiserv, IT, JHA to assure timely and coordinated processing.
• Works disputes in Centrix for Debit and Credit cards including credits, denials, and member notifications.
• Sends disputes to Fiserv/CPS for processing of chargebacks.
• Processes CUNA Mutual claims for fraud when
• Assists in overseeing the credit card program including daily balancing, researching, and posting exception items.
• Processes reward transactions, as necessary.
• Processes incoming and outgoing wire transfers.
• Assists in processing daily ACH files.
• Monitors group queues in Synapsys for card services, wires and back up for all other item processing
• Serves as a backup to the ACH, ATM Processing and Share Draft
• Works in conjunction with the EFT/Card Services Manager on various projects assigned to the
  
  
  

Other Responsibilities:

• Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida and any applicable State laws for financial centers located in other States.
• Complies with Reg E, BSA, OFAC and CIP requirements such as reporting suspicious or unusual activity to manager.
• Fully supports in actions and words First Commerce's Vision, Mission, Core Values and Service Standards.
• Performs other duties as assigned.
  
  
  

REQUIREMENTS:

• Ability to research and analyze member account history.
• Good judgment skills in making decisions.
• Must possess good interpersonal and communication skills.
• Strong organizational skills.
• Proficient with Microsoft Outlook, Excel, and Word.
• Must be diligent and self-motivated with attention to detail.
• Ability to multitask is an asset; handles a variety of tasks with efficiency and accuracy.
  
  
  

EDUCATION AND EXPERIENCE:

• A minimum of 6 months of prior financial institution experience required.
• A minimum of a high school diploma or equivalent required.