Director of Education and Professional Development

Brief Description

Job Objective:

The Director of Education and Professional Development provides overall direction for physician and hospital-wide staff for Education, Training, Leadership and Professional Development initiatives. The Director is also responsible for the development and implementation of Talent Management, Change Management, Organizational Development and Organizational Effectiveness strategies. The Director leads the Training and Development team that serves to deliver exceptional educational, training and development services to achieve customer and patient satisfaction expectations.

Duties and Responsibilities:

• Management
• Develops and manages the department budget.
• Conducts annual assessments of hospital staff education, professional, and leadership development needs, in collaboration with unit leaders.
• Develops and implements the strategic education and development plan.
• Develops, recommends, and coordinates activities to drive an effective talent management and assessment process.
• Participates in appropriate hospital committees and task forces.
• Ensures compliance with accrediting agency requirements in order to maintain accreditation of the CME, BRN, and other disciplines.
• Serves as a subject matter expert on professional and leadership development best practices.
• Participates in the design, implementation, and maintenance of an effective facility-wide competency and career path model.
• Acts as lead consultant in change management, organizational development, and effectiveness initiatives.
• Conducts department Performance Evaluations and Career Development feedback.
• Adheres to all Antelope Valley Medical Center Compliance rules and regulations.
• Completes Compliance Awareness Training.
• Training Implementation
• Facilitates training programs and change management initiatives
• Participates in evaluating new training technology, vendors, and services.
• Evaluates and recommends vendors to support and expand the design, development, and delivery of professional and leadership development activities.
• Provides overall direction for department functions and activities.
• Leads project and program management for professional and leadership development programs.
  
  

Non-Essential Duties:

• Prepares course materials
• Maintains program files
• Initiates related correspondence
• Operates audiovisual equipment
• Performs other miscellaneous duties as needed
  
  

Knowledge, Skills and Abilities:

Knowledge

• Advance Knowledge in adult education theory, practice and principles.
• Advance Knowledge in curriculum design, development and delivery.
• Advance Knowledge in Talent Management and Talent Assessment systems design and implementation.
  
  

Skills

• Strong People Management skills.
• Strong Project Management skills.
• Strong Communication (oral, written and presentation) and Interpersonal skills at all levels of the organization.
• Strong Leadership, Change, and Influence Management skills.
  
  

Abilities

• Possess the ability to effectively plan, organize, conduct and evaluate various projects.
• Ability to function under stressful conditions.
• Ability to operate PC-based computer systems.
  
  

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
  
  

Management Competencies: All AVMC management (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors:

• Conflict Management
• Problem Solving
• Timely Decision Making
• Process Management
• Fairness to Direct Reports
• Hiring & Staffing
• Developing Direct Reports
  
  

Leadership Competencies: All AVMC Leadership (Executive Director, Vice President, and CEO) will effectively demonstrate these behaviors:

• Dealing w/ Ambiguity
• Interpersonal Savvy
• Organizational Agility
• Strategic Agility
• Drive for Results
• Perseverance
  
  

AVMC Conduct/Compliance Expectations:

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patient, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.
  
  

Physical Requirements and Working Conditions:

• Work is performed in the office, in other hospital departments and conference rooms, in local hotel conference rooms, and in other community locations.
  
  

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL

If viewing this job description on the portal, the master, signed original document is located in Human Resources.

Requirements

Education and Experience:

Education

• Bachelor degree in Nursing (BSN) is required.
• Master degree in Training, Organizational Development, or related field required
  
  

Experience

• Minimum 10 years’ experience in training and development curriculum design, development and delivery; a healthcare background is desirable.
• Minimum 5 years in a people management capacity.
• Relevant experience in program and project management.
• Experience with multi-rater feedback systems and employee surveys.
• Experience with competency and career path model designs.
  
  

Required Licensure and/or Certifications:

• Current CA RN License is required.
• BLS and ACLS required.
• SPHR or ASTD Certification Preferred
• Lean Sigma Certification Preferred
• Certification in multi-rater feedback systems preferred.
• Certification in talent assessment/management tools preferred.