EUC Desktop Support

Tata Consultancy Services

Date: 2 weeks ago

City: North Bergen, NJ

Salary: $70,000 - $90,000 per year

Contract type: Full time

Configuration, deployment, inventory management / tracking, of the below assets for Corp users:Laptops, Desktops, Macs, Mobile phones, Ipads, iPods,
Excellent Knowledge on MS Intune
Configure, manage, and deploy policies for mobile devices, tablets, and desktops via Microsoft Intune to ensure secure and reliable access to corporate applications.
Provide configuration and application package deployment support using MS Intune and PowerShell scripting.
Provide Tier 2 and Tier 3 support for Intune and Endpoint Manager, resolving technical issues related to MDM, device enrollment, and security policies
Develop and enforce security and compliance policies, including configuration profiles, app protection, device compliance policies, and conditional access.
Monitor Intune performance and generate reports on device compliance, usage, security incidents, and operational efficiency.
Configuration, deployment of the below assets for Corp users: Laptops, Desktops, Docking stations, Mobile phones, Ipads iPods, Monitors, Printers
Assisting users with solving issues with proper process
Providing information to the End Users, including feedback on Incident tracking and Service request status to tickets
Strong knowledge with Windows OS and iOS devices
Installation support for standard software and propose process for new application requests
Technical troubleshooting skills
Incident and Request Management
Excellent customer service skills to handle Tec bar operations
Strong understanding of EUC environment and managing business relationship.

Experience Required

Expertise in Microsoft Intune, MDM, and mobile application management (MAM)
Proficiency with Office 365, Azure Active Directory, and conditional access policies
Familiarity with Windows Autopilot, Apple DEP
Knowledge of PowerShell scripting for automation and reporting
Knowledge on Mac and Jamf would be an added advantage
Strong problem resolution skills with ability to identify, diagnose and resolve application defects.
Ability to manage work distribution and assignments to field services staff
Ability to work effectively with staff, various stakeholders, business partners and vendors.
Ability to speak, read and write English.
Experience with ITIL based systems such as ServiceNow
Excellent verbal and written communication skil ls with ability to effectively communicate with all levels of the organization and vendors. Ability to function in a team environment effectively and professionally.
Ability to function independently, have flexibility, personal integrity.

Salary Range - $70,000-$90,000 a year

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