Front Office Associate

Brief Description

As a Front Office Associate, you will be the first point of contact while answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.

Hours: (Must be able to work the following shifts listed below)

• Monday - Friday 6:30AM - 3:00PM
• Eligible shift differential for hours worked past 6PM**.
  
  

Job Duties

• Interacts with all patients and visitors with warmth and professionalism
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate
• Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments
• Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems
• Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed
• Participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner
• Attend mandatory meetings and trainings
• Other duties as assigned
• Strong communication and interpersonal skills, both written and verbal
• Ability to manage stress while navigating difficult situations and escalated patient interactions
• Work with confidential information
  
  

Benefits

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

• Medical & Dental insurance
• Paid Time Off (PTO)
• Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)
• Opportunities for professional growth and career advancement
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses
• 401(K) Retirement Plan with employer matching contribution
• Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance
• Employee Assistance Program
• Free Term Life Insurance Policy
• Tuition discounts with a number of schools:
• St. Mary's University - 10% discount
• University of Northwestern - St. Paul - 10% discount for select programs
• Bethel University - $400 Scholarship per term for select programs
• Capella University - 10% tuition discount plus additional perks
• Adler Graduate School - 10% tuition reduction
  

Requirements

• High school diploma or equivalent
• Prior experience working in health care facilities and an interest in behavioral health preferred
• Ability to prioritize responsibilities in a fast-paced environment
• Strong attention to detail
• Positive attitude
• Proficiency in technology and computer use including Microsoft Office Suite
• Strong communication and interpersonal skills, both written and verbal
• Ability to manage stress while navigating difficult situations and escalated patient interactions
• Work with confidential information
  
  

Summary

• Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location.