Service Manager

Job Details

Description

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any

time with or without notice. Upon request, reasonable accommodations may be made to enable individuals with known

Employment/Human Resources

disabilities to perform the essential functions of this position.

• Responsible for all aspects of department staffing, including interviewing and selecting new
  
  

employees, evaluations, recommending pay increases, and terminations.

• Ensure team is properly trained, certified, and licensed to perform their assigned job functions.
• Conduct site inspections and provide ongoing training as needed.
  
  

Compliance

• Respond to customer complaints
• Order equipment and supplies
• Meet contract specifications
• Maintain Landscape Contractors License
• Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop field offices
  
  

and customer work sites.

• Stay aware of Best Practices. Develop and recommend improved work methods and standards.
  
  

Financial

• Develop a yearly department budget and work with branch manager to monitor wages, revenue %, capital
  
  

budget, etc.

• Develop and implement strategy for growing business and developing department assets
• Evaluate current contracts and oversee changes to scope and price to improve profitability.
  
  

Technical

• Work in the field as needed including applications work.
• Provide technical assistance when needed.
• Manage snow removal and décor functions when needed.
• Must be able to obtain Applicator’s license within 30 days of hire and maintain license
  
  

Administrative

• Oversee payroll
• Ensure all field reporting and records are completed accurately and in a timely matter.
  
  

Education, Experience And Competencies

High school diploma or equivalent, prefer 2- or 4-year degree in horticulture, business or a related field. Experience

may substitute for education.

• 3 – 5 years of experience as a supervisor or manager in landscaping industry.
• Strong communication skills; thorough and attentive to details; able to prioritize and multitask; proactive and
  
  

deadline-oriented.

• Ability to read and understand work orders, safety rules, operating and maintenance instructions, and procedure
  
  

manuals, and effectively train and ensure direct reports are able to comply with above.

• Ability to interact effectively with customers, vendors and employees at all levels of the organization.
• Valid driver's license and safe driving record.
  
  

Supervisory Responsibilities

This position manages supervisors and/or employees of the department and is responsible for the performance

management and hiring of the employees within that department.

Work Environment

While performing the responsibilities of the Applications Manager, the employee is required to talk, hear and see. The

employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a

keyboard. The employee will be using a telephone with or without a headset. The employee is occasionally required to

climb, balance, stoop, kneel, crouch or crawl. The employee must also occasionally lift and move up to 50 pounds.

Specific vision abilities include close vision and color vision. Maintain a neat and clean appearance as outlined in

Senske’s employee handbook. Follow safety regulations and work in a safe manner

The employee may be required to frequently inspect the work of technicians. Work is performed outside in various

weather conditions. Vision abilities required for this job include close vision and using a computer and/or handheld

device.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully

Perform The Essential Functions Of This Job.

While performing the duties of this job, the employee is often exposed to moving mechanical parts and vehicles. The

noise level in the work environment may range from moderate to loud. The employee is frequently required to stand,

walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Equipment used includes

computer keyboard for data entry, telephone system, copying machines, filing systems as well as mowing, plow,

and other lawn maintenance equipment.

The employee must be able to travel by vehicle to job sites if necessary.

There is travel identified for this position of approximately 20%.

The Perks

Competitive Pay - Life is expensive! We believe in paying well.

Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!

Fun team celebrations year-round!

Affordable health care packages that include medical, dental, vision and life insurance

401K with company match, 7 Company Paid Holidays, plus 2 Floating Holidays that you can use for any day you wish, Paid Vacation (accrue 3.33 hours per month – up to a maximum of 1 week of vacation in your first year), plus an additional bucket of sick time!

#INDHP3