NetSuite Support Specialist

NetSuite Support Specialist - Planning

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Athletic is on a mission to revolutionize the beer industry by making fantastic and ground-breaking non-alcoholic beverages. We are excited to be on the search for a passionate and enthusiastic individual to join our team. At Athletic and through our products, we believe we can have a positive impact on the health, activity, and opportunity in our communities - we actively seek representation from all diverse communities to continue to broaden our horizons.

Seeking a versatile, passionate Netsuite Support Specialist interested in making waves in an innovative segment of the craft beer market. Athletic Brewing is pioneering a revolution in the beverage industry with our award-winning non-alcoholic beer. The opportunity this role affords can be as expansive in a rapidly growing company. We place a very high value on doers and offer above-industry pay and a comprehensive benefits package. As a merit-based organization, Athletic Brewing offers expansive opportunities for career advancement, skills-building, and accumulating new and exciting responsibilities for high achievers.

We are looking for a tech specialist versed in setup, troubleshooting, and customization of NetSuite with a special focus on optimizing manufacturing forecasting and planning, to help our users navigate and improve our customized NetSuite ERP. This opportunity has a high upside as the company rapidly expands and we grow our tech team to facilitate – come join the mission to amplify the efforts of an amazing team!

Job Responsibilities:

• Respond to NetSuite user issues to troubleshoot, resolve, and provide guidance.
• Help improve our production & procurement teams' forecasting, including the use of Demand & Supply Planning modules & tools.
• Handle requests for data connections, reporting, and search/report customization.
• Recommend methods to improve forecast & planning accuracy and inventory management
• Conduct NS user training and assist with development of SOPs, Instructions, Guides.
• Coordinate tickets with support vendors for issues/questions related to their custom plug-ins.
• Set up / edit NS user access, role permissions, forms, and docs across multiple subsidiaries.
• NS Setup for International markets, subsidiaries, partners, Customer center,s etc.
• QC test internal customizations and vendor ERP version updates in sandbox.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
  
  

Desired Experience/ Traits

Who You Are:

• Honest, Dependable, high integrity, and adaptive team player
• Analytical thinker with an understanding of inventory management, manufacturing, and distribution concepts related to forecasting & planning
• Proactive in tackling new tasks and improving your process
• Organized with attention to detail, listening, critical thinking, verbal and written communication skills
• Strong time manager with a proven ability to meet deadlines and keep priorities straight
• Proficient researcher to find solutions to novel problems
  
  

Skills and Experience:

• Experience:
• 2-4+ years working with NetSuite in a technical support or consulting capacity
• Familiarity/work with NetSuite Advanced Manufacturing functions (PROs, BOMs, Routings) a plus
• Computer Skills:
• Excellent at troubleshooting, investigation, and management of NetSuite
• Proficient in use of ticket & project management, chat and communication apps
• Familiar with data management in BI tools like Suite Analytics, Domo, etc.
• Certificates, Licenses, registrations:
• NetSuite Certification a plus (Suite Foundation, Admin, etc.)
• Travel Requirements: Ability to travel to / between San Diego CA and Milford CT locations periodically, potentially broader in the future.
• Education: B.S. in Computer Science or related field a plus, or equivalent experience in IT/Software
  
  

Job Details:

• Location: Milford, CT facility. In the office, 4 times a week is required.
• Salary: Commensurate with experience - Base salary and opportunities for performance bonuses. Annual salary range $75-85k
• Benefits: Full health, vision, dental, life, 401k with 5% company match, and Paid Parental Leave
• Community Program/Personal Development: 1 paid volunteer day per mo; tuition reimbursement; reward travel, wellness perks & others.
• We value internal mobility and team equity.
• We are an equal-opportunity employer – we thrive when we champion diversity and inclusion. We are welcoming, respectful, and supportive at work and in our community.
• We encourage and welcome members of traditionally underrepresented communities to apply.
  
  

Physical Demands:

• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to conduct work in a sitting position primarily; however, the job requires:
• May sit/stand for several hours at a time.
• Frequent change and/or interruptions, responding to stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities.
• Prolonged exposure to computer screens and repetitive use of hands to operate computers, screens, and video communication tools to talk and/or hear.