Process Excellence Coach

At American Eagle Financial Credit Union, we’re not just offering you a job; we’re inviting you to join a team who plays a role in enriching the lives of our members and communities to create a world where financial freedom is a reality. Our team is comprised of diverse individuals with unique talents and perspectives.

We emphasize our culture above all else through an inclusive work environment where everyone feels valued, respected and empowered to bring their authentic selves to work. We prioritize the wellbeing of our team members by emphasizing psychological safety and fostering an environment where everyone is empowered as a leader. This ethos is evident in various avenues, including individual teams and specialized groups like our employee-led wellness committee, DEIB council, and One-Team Resource Groups.

In addition, our total rewards package encompasses –

• Competitive compensation packages that reflect your skills and contributions
• Health Benefits (Medical, Dental & Vision)
• A Wellness component to help you stay healthy
• A 401(k) retirement plan with a match, plus another plan that doesn’t need your contribution
• Time off to relax and recharge
• Financial support for continuous learning
• Individual Development Plans to help you grow in your career
• The opportunity to become involved in community outreach
• Be You at AEFCU through our unique dress code guidelines
• Recognize and be recognized by team members across the organization through various avenues
• Elevate your performance with our tailored incentive plans

If you’re seeking a fulfilling career where you can make a real impact as ONETEAM, then AEFCU is the place for you! Can’t wait for you to join us!

The Opportunity

Join us at the heart of our continuous improvement journey at American Eagle. As a Process Excellence Coach, you will play a pivotal role in inspiring and influencing team members across the organization by championing advanced processes and data-driven initiatives. You will collaborate with leaders at all levels, helping to shape and impact our future. This position is key to fostering our culture which is focused on innovation, operational excellence, and delivering to our members’ most critical needs.

You Are

Driven to Inspire Change

You are deeply committed to driving continuous improvement initiatives and the positive impact they have across the organization. You are a passionate change agent, committed to empowering teams to embrace transformation. You are skilled at managing resistance to change and guiding others. With a sharp focus on optimizing processes, you work closely with teams to ensure smooth and efficient operations in various areas.

Powered by Insights & Data

You recognize the power of data in uncovering areas for improvement. Through insightful analysis, you craft initiatives and rally others to join in the effort. You have a strong influence in helping others understand the importance of data-driven decision making and its potential for positive change.

An Influential & Adaptable Leader

You excel at influencing others without formal authority through purpose, heart and authenticity. With a collaborative approach, you provide feedback and coaching through persuasion and transparency. Acting as a trusted advisor, you guide senior leaders and management on data analysis, process optimization, and strategic alignment. You play a key role in training and mentoring others on Six Sigma principles, techniques, and methodologies.

We Are

An organization standing on a strong heritage, poised to fly even higher with our mission at the center of all we do. We work for all of our members, knowing our organizational culture nurtures the differentiated value we can create for them. Our mission is to enrich the lives of our members and communities to create a world where financial freedom is a reality.

Role-Specific Contributions

• Project Management:
• Serves in a consultative manner to senior leaders and other members of management in the areas of data analysis, process, and alignment.
• Lead and manage process improvement projects from initiation to completion.
• Define project scopes, goals, and deliverables.
• Develop project plans, timelines, and budgets.
• Track progress and ensure projects stay on schedule and within budget.
• Training and Mentoring:
• Train and mentor Green Belts and other team members on Six Sigma principles and techniques.
• Facilitate workshops and training sessions on Six Sigma tools and methodologies.
• Provide guidance and support to project teams to ensure successful project outcomes.
• Design and facilitate process management training for department leaders.
• Change Management
• Manage change initiatives related to process improvements.
• Address resistance and facilitate smooth transitions during process changes.
• Ensure that changes are effectively communicated and implemented.
• Comfortable influencing without formal authority.
• Continuous Improvement
• Foster a culture of continuous improvement within the organization.
• Stay updated with the latest Six Sigma trends, tools, and best practices.
• Encourage the adoption of innovative approaches to enhance process performance.

Managerial Responsibilities

The position has no direct reports but is responsible for the overall direction, coordination, and evaluation of assigned project teams.

Education And/or Experience

This role requires Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members. While this level of expertise will generally be attained with a minimum of eight years in a previous process improvement role and Bachelor’s degree. Priority will be place upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.

AEFCU is an Equal Opportunity Employer Veterans/Disabled