Senior Technical Services Rep

Description

The Sr. Technical Services Rep is a critical role accountable for growing and optimizing strategic customer relationships. A successful candidate in this position leverages our value proposition as a customer support role responsible for building and maintaining relationships with clients by providing technical expertise while proactively identifying issues and value creation opportunities, while maximizing customer satisfaction. This role partners cross functionally to streamline processes, solve problems, eliminate waste, reach cost savings objectives, enhance margin and profitability, and add value through improvements for business and customer.

This position reports to the Director Sales – Packaging Texas and is located at our facility in Fort Worth, Texas.

Duties And Responsibilities

• Support a portfolio of large customers for an assigned region; develop and maintain relationships with critical customer contacts and leverage relationships and product / process knowledge to drive enhanced value creation for the business and customer.
• Use internal LDI partnerships across Design, Tooling, Customer Service, Pricing, Purchasing, Shipping, Production, and Scheduling to triage issues and create innovative solutions. Collaborate across functional groups and with customers to troubleshoot and solve issues; quickly identifying solutions to mitigate risk and improve overall performance.
• Leverage operational knowledge and continuous improvement mindset to identify needs, uncover customer pain points, and align LDI capabilities with customer needs. Utilize data-driven decision making to quantify market and customer-specific knowledge, and support Account Manager in negotiation of commercial terms for increased revenue and profit margin.
• Utilizes formal (customer audits, Gemba walks, product reviews) and informal (meetings, site visits) methods to identify opportunities to improve customer relationship (improved OTD, improved quality, lower material costs, etc.) while improving customer and company profitability.
• Prospects and cultivates customer relationships by building and managing the technical customer relationship.
• Contributes to the development of sales plans and strategies by aligning customer requirements with business capabilities and identifying opportunities to increase volume and improve profit margin.
• Serves as a trusted market resource regarding products, solutions, customers, competitors, and supply chain trends; share critical information with stakeholders to influence solutions, pricing, product development, and manufacturing optimization.
• Other duties, as assigned.
  
  

Required Education, Experience And Skills

• Bachelor’s degree in Sales, Supply Chain, Manufacturing, or related field OR equivalent combination of education and experience.
• 5+ years’ corrugated packaging or paper manufacturing experience.
• 5+ years’ experience developing solutions for customers.
• Experience translating customer-specific priorities into company success utilizing problem solving, critical thinking, and commercialization skills.
• Excellent communication skills, conflict resolution, and decision-making skills.
• Demonstrated experience with Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Ability to travel up to 50% of the time.
  
  

Preferred Education, Experience And Skills

• Lean Six Sigma, Continuous Improvement, and/or Operational Excellence training, certification, and/or practical application experience.
• Previous experience with advanced Microsoft Excel functions (pivot tables, VLOOKUP, Conditional Formatting, etc.).
• Experience reading blueprints.
• High level of financial acumen and mastery of business math.
  
  

Compensation & Benefits

The earning potential for this position is $93,840- $117,300 based on experience and book of business. This position is also eligible for mileage reimbursement or company vehicle program. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to actual sales, education and/or certifications, skills, experience, or work location.  Some positions may qualify for additional compensation in the form of bonuses.

At LDI, we are pleased to provide employees with a comprehensive benefits package including health/dental/vision insurance options; paid time off; 10 paid holidays; 401(k) plus company matching and annual discretionary profit sharing; flexible spending and health savings account options; life and disability insurance; tuition assistance; wellness and mental health resources, and financial advising services. Eligibility in benefit programs is based on hours worked per week.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular sitting, standing, and walking throughout the day to accomplish tasks.
• Manual and finger dexterity used regularly with some repetitive finger motions.
• Ability to work in front of a computer screen for long periods of time.
• Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus.
• Hearing and speaking.
• Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.
  
  

About Our Company

Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.

Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior solutions and service for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products) and Safco.

Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.