Junior System Operations Analyst

ECS is seeking a Junior System Operations Analyst, providing support to our national laboratory customer in Albuquerque, NM.

The Systems Operation Center (SOC) at a major National Laboratory provides 24x7x365 monitoring of IT resources to quickly detect and respond to issues, minimizing downtime and impact on operations and projects. It monitors thousands of classified and unclassified computing elements, using a suite of Monitoring Tools to analyze conditions and detect issues such as application outages, router interface loss, slow web response times, and server resource thresholds. The SOC team initiates quick responses to events, minimizing potential damage or loss of service while keeping customers informed.

This position is for Swing Shift 2:30pm-11:00pm

RESPONSIBILITIES AND DUTIES

• Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
• Maintain effective and efficient adherence to the Event Management Process.
• Review system and application logs and verify completion of scheduled jobs, including system backups.
• Analyze network and server resource consumption and control user access.
• Answer incoming problem calls from customers and internal sites and resolve associated tickets.
• Write incident reports and document events.
• Follow procedures, provide updates, ask questions, take action, and follow up on missing, incomplete, or unresolved issues.
• Observe and control the status and performance of system components, servers, and network facilities.
• Complete hourly stewardship walkthroughs of Sandia's data center.
• Provide after-hour support to the Corporate Computing Help Desk (CCHD).
• Perform other duties as assigned.

Requirements

• Proficient with MS Word, Excel, Outlook, and PowerPoint.
• Experience with ServiceNow or a similar ticketing system.
• Strong verbal and written communication skills.
• Must be a U.S. Citizen.
• Must have a high school diploma and at least 2 years of relevant experience.
• Must be clearable at the DOE Q or Top Secret (TS) level.