Front Desk Agent

Position Summary

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner with check in, check out and other related services. Maintains confidentiality of all information. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

Registers guests, collects payment and records data pertaining to payment funds and expenditures.

Assigns accommodations to guests.

Resolves Hotel guests complaints.

Executes emergency procedures in accordance with hotel standards.

Answers inquire concerning travel routes, recreational facilities, scenic attractions and dining establishments.

Answers incoming calls, greetings callers, providing information, transferring calls and/or taking messages as necessary.

Assists guests in making any future reservations.

Handles and verifies all complimentary vouchers for any comp rooms are received.

Answers guest questions about property.

Upon request, arranges medical aid for Hotel guests via the Security Office.

Complies with all cash and credit card handling procedures.

Wears proper uniforms at all times.

Upholds the Hotel’s commitment to hospitality.

Contributes to a team effort and accomplishes related results as required.

Performs other duties as required.

Minimum Qualifications

Education and Experience:

High school diploma or GED plus one year hotel front office operations and/or customer service. Must be 18 years of age or older. Working knowledge of computers and able to type 25 word per minute. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

Knowledge of principles and practices of customer service in a Hotel environment.

Knowledge of computer, fax copier utilization in business operations.

Knowledge of surrounding areas and points of interest.

Ability to communicate, read, and write clearly in basic English. Bi-lingual in English /Spanish helpful but not required.

Ability to demonstrate outstanding guest service at all times.

Ability to work a flexible schedule to include weekends and holidays.

Ability to present oneself in a professional appearance and manner.

Ability to apply basic mathematical skills.

Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.

Ability to multitask.

Ability to interpret a variety of instructions furnished in written and oral form.

Ability to maintain confidentiality.

Skill in utilizing Hotel reservation software.

Ability to type a minimum of 25 words per minute.

Physical Demands

While performing the duties of this job, the employee is required to stand; use of hands and fingers, to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed indoors in a Hotel setting with a moderate noise level. Evening, graveyard, holiday and/or weekend work are required. Extended hours and irregular shifts are also required.

Desert Diamond Casino Tucson

Desert Diamond Casino Tucson is located a convenient distance from both the Tucson International Airport and downtown. The casino offers a poker room with competitive tournaments, slots, table games including live blackjack and roulette, high-stakes bingo, and a sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features renovated guestrooms packed with amenities and state-of-the-art meeting spaces, complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym. We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled. Flexible schedules, paid time off, tuition assistance, and insurance options, are just a few of the benefits you'll receive. If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you! Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service. We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities.