Answering Service Operator

Position Overview:

We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.

Work Hours: This is onsite:

• First Shift - Between 7:00am-6:00pm
• Swing Shift - Between 10:00am-9:00pm
• Second Shift - Between 2:00pm-11:00pm
• Overnight Shift - Between 10:00pm-8:00am

**All shifts include working every Saturday or Sunday**

Training hours:

• 10:30 am-7:00pm

Responsibilities:

• Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
• Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
• Responding to requests from staff regarding hospital staff after-hours.
• Update databases, schedules and directories.
• Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
• Processing various “Emergency” calls in an accurate and timely manner.
• Responding to all telephone inquiries for patient information, which may include handling confidential information.

Qualifications:

• High School Degree or equivalent
• Two or more years of call center experience
• Typing speed of 40 words per minute
• Excellent interpersonal and communication skills
• A clear and professional speaking voice.
• Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
• Ability to work a flexible schedule including rotating weekends and holidays
• Willingness to work in a temporary to regular employment situation
• Bilingual preferred but not required
• Familiarity with medical terminology is a plus.

Compensation and Benefits:

• $18-$20 per hour
• Medical, dental, and vision coverage
• Monthly MBTA subsidy
• 2 weeks of vacation per year and 6 floating holidays per year
• Tuition reimbursement/ professional development
• 401(k) plan with generous employer contribution

About Us:

The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses. MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.

MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.