Police Telecommunications Operator

Job Summary

Serve as primary communications contact for Houston Community College (HCC) community and for field officers needing assistance and/or information. Receive, evaluate, and disseminate security information. Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information. This position is licensed and regulated by the Texas Commission on Law Enforcement (TCOLE) and the Texas Department of Public Safety (DPS).

The HCC Police Dispatch center operates 24-hours, 7 days a week. Individuals hired for this position are required to work any assigned shift including weekends, days, evenings, nights, and holidays. This position also involves working extended workdays outside of regular working hours and on-call status.

Essential Functions

Serve as primary contact for the HCC Community needing Police/Security assistance, via multi-media communications (radio, telephone, e-mail, and electronic record management systems).

Serve as primary contact via police radio network for field officers needing assistance and information during both routine and emergency situations.

Coordinate with other agencies for emergency response to College facilities, 24 hours a day, 7 days per week.

Receive, evaluate and send appropriate police/security assistance on calls received from the College community.

Maintain 24-hour system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations.

Receive, evaluate, and disseminate information received via the Texas Law Enforcement Telecommunications System, The National Crime Information Center, the Texas Crime Information Center, and local Criminal Justice/Law Enforcement databases.

Maintain accurate and up-to-date Police and Security report files, including the handling of highly sensitive and confidential information.

Maintain a computerized daily duty record reflecting officer and duty location assignment.

Operate multi-modal mass notification system relaying prompt and accurate emergency information to students and staff.

Receive calls for service with Real Time recording into the Police dispatch record management Information System.

Operate computerized time-accounting equipment to provide accurate payroll records.

Issue case numbers, run license plates and record checks.

Perform other duties, tasks and assignments as required.

Qualifications

Education & Experience

• High School Diploma/GED required
• No experience required
• Police communications experience preferred

Licensing & Certification

• Valid Texas Driver License
• Must have a good driving record
• Current TLETS, NLETS, TCIC/NCIC certification required

• Applicants not currently certified are required to successfully complete TLETS, NLETS, TCIC/NCIC certification training courses within 12 months of employment.

Special Skills

• MS Office Programs
• Computer-Aided Dispatch Systems
• Department of Public Safety Databases

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General office. May frequently be required to walk; stand; sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision and distance vision. Use of personal computing equipment, telephone, multi-functioning printer, photocopier, file cabinets, and calculator. Manual dexterity, ability to lift up to 25 pounds, ability to reach and bend, and use 2-step stool while safely lifting and lowering boxes. Ability to travel to and from meetings, training sessions or other business-related events. May be required to work after hours to include weekends and holidays.

Security Sensitive: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Per HCC Policy C: 4.7 Drug and Alcohol Free Workplace, a drug and/or alcohol test is required if a conditional job offer is made.

This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant’s ability to meet minimum Texas DPS and TCOLE qualifications regarding police telecommunications employment.

Applicant must pass a complete criminal history and background check and have no convictions for any felony offense. Applicant must not have been convicted of any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years, and must not have received probation or court-ordered community supervision for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Applicant must not be currently charged with any criminal offense for which convictions would be a bar to licensure.