Tax Operations Supervisor

Citrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We are continuously seeking talented individuals who bring fresh perspectives, a problem-solving mindset, and sharp technical expertise. Our team of collaborative, innovative professionals is ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you!

We are seeking a Supervisor to join our Tax Operations Tech Support team. This role is essential for ensuring the efficient operation of tax technology systems and providing critical support to the tax operations team.

As a Tax Operations Supervisor, you will be responsible for:

Responsibilities:

• Providing first-line technical support for tax software and systems. Diagnosing and resolving issues related to tax applications and tools.
• Ensuring the proper functioning of tax technology systems. Perform regular maintenance, updates, and backups.
• Conducting training sessions for tax team members on the use of tax software and systems. Create user guides and documentation.
• Assisting in managing and maintaining tax data within ERP systems. Ensure data accuracy and integrity.
• Identifying and implementing improvements to tax technology processes. Collaborate with IT and tax teams to enhance system functionality.
• Participating in tax technology projects, including system upgrades and new software implementations.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Accounting, or a related field.
• 2-4 years of experience in technical support, preferably within a tax or finance environment.
• Expertise in tax software and technology systems such as CaseWare, Axcess, CCH Document, GoSystem, GoFile Room, Avalara, SurePrep, SafeSend, CCH Workflow, and XCM Calendar.
• Experience with tax software and ERP systems is a plus.
• Strong technical troubleshooting and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Detail-oriented with a high level of accuracy.