Correspondent Compliance Specialist

Description

Position Summary: The Correspondent Compliance Specialist plays a crucial role in ensuring that our correspondent practices align with all applicable laws, regulations, and company policies. This position is responsible for monitoring, assessing, and managing compliance-related activities related to our correspondent relationships.

Position Details

Full-Time Employment; Comprehensive Benefits; Paid Time Off and More.

Compensation: $25.00 to $28.00 per hour, nonexempt and overtime applicable.

Key Responsibilities

• Responsible for Timely reviewing and processing correspondent client approval applications and renewals for participation in the Chenoa Fund program according to departmental SOPs and SLAs.
• Client Assistance: Respond promptly and courteously to client inquiries via phone, email, or chat
• Issue Resolution: Ability to resolve correspondent client issues and complaints effectively, and escalate as necessary to ensure clients receive white-glove service
• Feedback Collection: Gather client feedback and report to relevant departments for continuous improvement.
• Team Collaboration: must have the ability to work closely with other team members and departments to resolve issues, both internally and externally promptly.
• Data Entry: Accurately enter data from various source documents into company databases and systems.
• Data Verification: Review and verify data for accuracy and completeness, making any necessary corrections.
• Record Maintenance: Maintain and update records as necessary, ensuring data integrity and confidentiality.
• Data Handling: Handle sensitive information with confidentiality and adhere to company data privacy policies.
• Other duties as may be assigned from time to time by management
  
  

Minimum Requirements

• High School Diploma or GED required.
• Minimum 2 years of administrative experience in Mortgage/Banking required.
• Ability to learn and maintain knowledge of internal policies, guidelines, and industry trends.
• Skilled in Microsoft Office Suite
• Must be attentive and detail-oriented with great organizational skills.
• Proficient in prioritizing projects and performing tasks in a time-sensitive and high-volume environment.
• Secure talent in receiving direction and maintaining confidentiality.
• Capabilities in writing and editing emails, memos, and correspondences.
• Valid driver’s license and proof of insurance.
• Ability to pass a background check and drug tests.
  
  

Requirements

Work Schedule & Environment:

This is a full-time position working Monday - Friday, 8 am - 5 pm,

Location – South Jordan, Utah Office with occasional Hybrid work

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.