Loan Officer Assistant

Bay Equity is a full-service retail mortgage lending institution headquartered in Corte Madera. In 2011, 2012 and 2021, San Francisco Business Times named Bay Equity among its "Top 100 Fastest-Growing Private Companies" in the Bay Area.

We are hiring a Loan Officer Assistant for our office. This is a remote position.

In this role, you will be a smart multi-tasker that is responsible for reviewing files for adherence to underwriting standards and ensuring completeness of submission requirements. You will also have knowledge of multiple loan products such as Fannie Mae, Freddie Mac, FHA, VA, and USDA. As a problem solver with excellent customer service you will be reaching out to borrowers to request items needed to needed processing items and underwriting conditions. You will be in continuous communication with borrowers, loan officers and realtors on the status of each loan.

Essential Job Functions

• Assist Loan Officers and Branch Managers with general administrative tasks related to promoting loan products to clients and referral partners
• Work with the Loan Officer to run AUS preapprovals as requested.
• Submit lock request on behalf of Loan Officer or Branch Manager through Encompass.
• Obtain loan rates and pricing and provide the Loan Officer or Branch Manager as requested using rate sheets or Encompass.
• Prepare various client and sales communication for the Loan Officer or Branch Manager.
• Set-up meetings with clients or potential referral partners
• Update CRM daily with borrower communication and loan status
• Input/correct data in Encompass as required for customer approval and disclosure.
• Assist customer(s) in collection of application and condition items, which may include letters of explanations, income documentation and financials.
• Thoroughly review and analyze all client information to ensure that it meets program guidelines and / or underwriter conditions.
• Upload, sort and rename loan documents in Encompass.
• Track outstanding items on all files and follow-up with customers and agents as needed to ensure timely receipt of necessary documentation.
• Communicate with loan officers, processors, realtors, and borrowers to keep them up to date on status changes and ensure timely completion of the loan process.
• Perform a weekly file review of all loan prospects, reviewing missing items still needed. Maintain excellent communication with the Processor and Loan Officer.
• Timeline management to ensure loans are meeting their close of escrow date.
• Maintains knowledge of mortgage loan products and services, as well as knowledge of the industries or market areas served. Keeps abreast of current developments and market trends, to further identify and service the customers' needs.
• Participate in training programs as required by management.
• Send out promotional materal and closing gifts.
• Help manage pipelines
• Contribute to a positive teamwork environment through the sharing of knowledge and skills
  
  

Minimum Requirements

• High School degree or GED
• 2+ year administrative or sales experience
• Experience with Encompass and Excel a plus
• Excellent verbal and written communication skills required
• Detail and results oriented
• Must have a NMLS license
• Ability to provide outstanding customer service in fast paced environment
• Ability to multi-task and prioritize
  
  

We offer a comprehensive benefit package including; medical, dental, vision, life insurance, 401k, and paid time off. Compensation based on experience. This is a full-time position.

Bay Equity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Bay Equity is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our Human Resources Department at [email protected].