Patient Services Coordinator

We don’t train our people to be nice… We simply hire nice people

Do you want to make a difference in the lives of children?

Are you under challenged in your current position? Are you looking for a career in a high paced complex clinical environment?

Two major benefits offered by Cure 4 The Kids Foundation

• One of the most competitive compensation and comprehensive benefit packages in the field of healthcare
• A state-of-the-art clinical and administrative environment located at 215 and Town Center, Summerlin on the Roseman University Campus

Cure 4 The Kids Foundation was voted #10 on the list of the 50 Best Non-Profits to Work For in The U.S.

What it takes to be part of our team
Are you an exceptional Patient Services Coordinator who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?

This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the best patient care and experience for our area's children.

SUMMARY:
The Patient Services Coordinator will serve as the initial point of contact at check-in. This role involves greeting patients and coordinating all services to ensure they are efficiently processed through the facility. This is a non-exempt, hourly position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Enthusiastically greets patients, parents and visitors and ensures that all appropriate visitors/vendors sign in and are provided with a visitor badge.
• Answers, screens, and directs calls; documents and escalates all patient complaints; takes detailed messages and/or transfers telephone calls to appropriate team members or voicemail.
• Manages provider schedules, including scheduling appointments, handling no-shows, late arrivals, and appointment confirmations.
• Reviews voicemails throughout the day, addresses all messages, and directs them to the appropriate personnel.
• Assists patients with the completion of all required paperwork, scans insurance cards and photo IDs, and updates existing patient information and demographics into electronic system.
• Collects co-payments, deductibles and patient account balances; balances daily front desk collections and closes daily journals with the appropriate team members.
• Drafts return-to-school/work notes and other correspondence as directed by providers.
• Maintains a neat and orderly reception area.
• Communicates with patients/parents about wait times, including offering refreshments as appropriate.
• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or GED.
• Proof of automobile liability coverage in compliance with the State of Nevada’s compulsory automobile insurance laws.

PREFERRED EDUCATION AND EXPERIENCE:

• Previous work-related skill, knowledge, or experience
• Completion of a medical office training program

KNOWLEDGE, SKILLS, AND ABILITIES:

• Personality and demeanor to work with the public and assist distraught families.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to understand and follow written and verbal instructions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to sit for 6-7 hours daily at a computer terminal.
• Frequently required to travel up to 25% of the week as required, with advance notice provided.
• Occasionally required to reach, bend, and move 15 lbs.

LANGUAGE SKILLS: Bilingual English/Spanish preferred, not required.

Shift Schedule: Monday to Friday