Clinic Manager

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again." Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Houston, Boca Raton, Seattle, Minneapolis, Los Angeles, San Diego, New York City, Buffalo, Bethesda, Chicago, and Atlanta, with more clinics in North America and internationally in the next 2 years.

We're seeking a dedicated Clinic Manager to lead our Bethesda clinic. The Clinic Manager is responsible for overseeing the day-to-day operations of our clinic, ensuring smooth, efficient, and exceptional service delivery that aligns with our commitment to a luxury patient experience. This role requires a strong operational leader who can enhance patient satisfaction, optimize clinic workflows, and elevate our service standards. The ideal candidate will bring experience in healthcare operations, a passion for providing a high-touch experience, and the ability to lead a team in delivering unparalleled patient care.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise. Join us to make an even bigger difference in patient's lives!

What You'll Do

Operations Management

• Lead and empower a cross-functional team of Clinic Receptionists and MRI Technologists to deliver exceptional care one patient at a time
• Ensure consistent adherence to corporate policies, safety protocols, and best practices
• Review, manage, and maximize team performance, ensuring that performance reviews occur as scheduled or at least annually for each employee
• Review and approve the disciplinary action and/or discharge of employees
• Conduct regular staff meetings to communicate clinic goals and priorities
• Identify and implement improvements in quality, safety, and efficiency; analyze data to enhance clinic performance
• Implement continuous quality improvement processes to maintain and exceed clinical and patient care standards
• Conduct regular audits of processes and services to ensure they meet Prenuvo's luxury standards and operational excellence
• Oversee clinic budgets, expense tracking, and resource allocation to support a luxury experience while maintaining operational efficiency
• Monitor and report on key performance indicators (KPIs) such as patient satisfaction scores, service delivery times, and operational costs
• Act as a liaison between clinic staff and the broader Prenuvo organization, fostering strong interdepartmental relationships
• Respond promptly and effectively to patient feedback or concerns
  
  

Support High Reliability Organization (HRO) Principles

• Proactively address potential issues, understanding that small missteps can have large impacts
• Create reliable systems that support staff in decision-making, learning, and adaptability
• Maintain heightened situational awareness, identifying and mitigating patient risks
• Prepare for both anticipated and unexpected events through predictive management
• Foster psychological safety, promoting an open environment for feedback, suggestions, and continuous improvement
  
  

What You'll Bring

• 7+ years in healthcare, with 5+ years in a management role, overseeing both strategic and daily clinic operations
• Associate's or Bachelor's in Health Care related field
• Deep understanding of healthcare systems, trends, and regulatory compliance relevant to clinic operations
• Proven people-management skills, capable of leading a team in a fast-paced environment
• The ability to effectively communicate and collaborate with diverse stakeholders
• A passion for building new teams and processes for the benefit of patients, Prenuvo providers, and referring physicians
• Proficiency in practice management software, Microsoft Office, Google Applications, electronic medical records (EMR), and other healthcare IT systems
• Excellent organizational and problem-solving abilities, with a keen attention to detail
• Ability to work effectively under pressure and adapt to changing priorities in a rapid-growth environment
• High tolerance for ambiguity (prior healthcare start-up experience a plus)
• Commitment to maintaining patient confidentiality and upholding ethical standards in healthcare
  
  

Nice to Have

• Familiarity with outpatient imaging or radiology
• Active MRI Technologist certification preferred
• Master's in Healthcare Administration, Business Management, or related field
  
  

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding
  
  

Second: we are Platform-Builders

• We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead – in a mindset of ownership and duty to our mission
  
  

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work
  
  

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The base salary for this role ranges from $120,000 - $160,000 in local currency, depending upon factors such as experience, technical imaging expertise, geographic location, and the scope of managerial responsibilities
  
  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [email protected].