Assistant Trainmaster

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Assistant Trainmaster in Baltimore, MD, US we’re looking for?

Your future role

Take on a new challenge and apply your multifaceted expertise in a new cutting-edge field. You’ll work alongside dedicated, resourceful teammates. You'll play a pivotal role in ensuring the smooth operation of MARC passenger commuter lines, directly impacting the daily commute of thousands. Day-to-day, you’ll work closely with teams across the business (including operations, security, and maintenance), coordinate effective communication during service disruptions, and much more.

We’ll look to you for:

• Being the first point of contact for issues regarding MARC train service in a 24/7 operations center,
• Developing, creating, and distributing appropriate messages during service disruptions and incidents to stakeholders and passengers using various social media outlets,
• Managing service disruptions and outages per the department SOP’s,
• Tracking and logging incidents, malfunctions, delays, and accidents in a computerized log or database and developing required reports,
• Acting and aiding in emergency situations and ensuring continuous compliance with MARC rules and regulations,
• Receiving reports of disruptions and deficiencies at stations and forwarding such information to MARC and those responsible for maintenance and repair.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• High School Diploma or equivalent,
• Experience with shift work, including nights, weekends, and holidays, and holding a valid driver's license,
• Experience or understanding of railroad operations or customer service and communications,
• Knowledge of Microsoft Office Suite,
• Organizational and time management skills,
• Strong and effective English communication skills, both verbally and written,
• Proficiency in handling emergency situations and compliance with rules and regulations,
• 242 Conductor Certification or other railroad-related certifications (preferred).

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Work with the latest technologies and systems pertinent to rail traffic management and communication platforms,
• Progress towards becoming a leader in the field of train operations and service excellence,
• Steer your career in whatever direction you choose across functions and countries,
• Benefit from our investment in your development, through award-winning learning,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Compensation and Benefits

• Salary Range: $70,000 - $80,000 DOE.
• Medical HSA/FSA, Dental, Vision and 401K.
• Eligible for time off.

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.