Pre Service Scheduler

Major Responsibilities:

• Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling. Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered.
• Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts). Ensures patients are registered within time frame set by policies.
• Completes the Medicare Questionnaire for all Medicare patients. Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
• Provides patients/customers with accurate preparation and arrival instructions prior to exam.
• Accurately obtains and transcribes orders for scheduled outpatient exams.
• Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency.
• Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required.
• Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area.
• Knowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner.
• Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines.
• Informs customers of insurance requirements, pre-payment financial obligations and handles financial transactions.

Education/Experience Required:

Education Required: High School Graduate. Experience Required: Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting.

Knowledge, Skills & Abilities Required:

• Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work. Ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available. General computer knowledge.

Physical Requirements and Working Conditions:

Must be able to comply with remote work standards. Must be able to sit the majority of the workday. May include intermittent light travel. Operates all equipment necessary to perform the job.