Team Leader for Suicide Prevention Program

Buckelew Programs is the leading provider of behavioral healthcare services in the North Bay, dedicated to serving those who may not have access otherwise. Become part of our team and contribute to making a real impact!

We are seeking a new Team Leader to join our Suicide Prevention program. The Suicide Prevention program operates a crisis call center for anyone experiencing suicidal thoughts, or any level of emotional distress, 24 hours per day, 7 days per week. As the Team Leader, you will be responsible for the daily operations, administration and team management and will provide assistance to program management in program implementation and in alignment with approved contracts and budgets. You will work with Hotline Counselors and Volunteers and report to the Assistant Program Director. This position offers a hybrid work schedule with the requirement of working in our Novato office a minimum of two days per week.

WHAT YOU WILL DO:

• Assist program management in all aspects of operations of assigned program(s) to include planning, growth, staffing and development. This includes assisting staff to meet annual program goals, objectives and activities.
• Support compliance and implementation of financial responsibilities, monitor revenue and expense to operate within budgets assuring that financial procedures and controls are adhered to by program staff. Approves program expenditures in line with budgets in accordance with authorized authority.
• Assist program management with both administrative and clinical record keeping tasks.
• Assist in the hiring, orienting, training, and supervision of professional and non-professional staff, and volunteer staff.
• Provide team oversite, supervision, necessary corrective action plan(s) and ongoing performance evaluations in accordance with agency policy and procedures.
• Assist in planning, coordinating, and implementing staff schedules. Share on-call responsibilities as needed.
• Facilitate regularly scheduled weekly individual, team and all staff meetings.
• Assure all services meet the highest standards of care while adhering to documentation requirements, maximizing the use of evidence based and best practice treatment models and/or industry standard practices. Ensure that services are designed and delivered in a manner that facilitates progress toward identifiable client goals while maintaining a reasonable degree of client satisfaction.
• Ensure that all legal, regulatory, and contractual requirements applicable to the program are adhered to and/or delivered, including compliance with program certifications (e.g., CARF, American Association of Suicidology, CCL, etc.).
• Ensure program and staff compliance with all relevant health and safety policies, procedures and regulations.
• Evaluate progress toward meeting program objectives and prepare regular data and outcome reports.
• Monitor program vacancies. Support program management in managing referrals, intakes, and discharges. For housing programs, assist in the identification, intake and monitoring of new referrals to the units.
• Oversee, assist, monitor and provide direction to staff in the planning, development, and implementation of client treatment planning, client services and Medi-Cal record keeping. Utilize psycho-social rehabilitation practices to provide general counseling and guidance with clients in a manner that facilitates individual growth.
• Perform case management duties and intakes as needed. Meet with families, psychiatrists, county case managers and others as clinically relevant to the client. Maintain general awareness of clients mental/physical health concerns; respond and report as needs indicate.
• Provide crisis intervention and crisis management services as needed.
• Monitor, ensure and assist staff in keeping client charts, notes and records current and secure according to HIPAA, Medi-Cal and contractual requirements. At regular intervals, provide oversite and audits of client’s clinical chart.
• Monitor, ensure and communicate to staff on a weekly basis adherence to agency billing standards.
• Ensure and maintain positive collaboration with community partners and agency/program fundraising efforts.
• Explore community resources to enrich and compliment client’s lives and program.

WHAT YOU WILL BRING:

Education and Experience: An Associate’s degree in Social Services/Psychology (or related field) plus 6 years of experience in social service/psychology; or a Bachelor’s degree plus four years of experience in social services/psychology; or a Master’s degree plus two years of experience in social services/psychology required. Experience working with severe and persistent mental illness and substance abuse preferred. Two or more years of experience in a mental health agency, at least one of which is in direct services, with the remainder including some administrative or planning responsibilities. One-year supervisory experience, preferably in a behavioral health agency. Strong understanding of family and group dynamics.

Skills & Abilities: Must be fluent in English. Bilingual English/Spanish preferred. Ability to work in an independent, organized, calm and reassuring manner using good boundaries and good judgment; to be reliable, dependable and flexible; and to accept supervision, suggestions and feedback. Must have interest in working with persons with a behavioral health disability. Organized, responsible, professional, able to work on many projects simultaneously, to be flexible, empathic and able to relate to clients, other professionals, and the general community. Skills MS Office (including Excel and Word) at not less than an intermediate level. Must have excellent oral and written skills, and the ability to communicate with both internal and external contacts. Must be a positive team player. Must have and maintain a valid California driver’s license with an insurable driving record and insured personal car to use on the job.

Physical Requirements: Physically capable of the following intermittent activities: stretching, bending, kneeling, twisting, squatting, reaching above and below the shoulder, pushing, pulling, grasping and lifting up to 30 pounds in weight. Physically capable of the following extended activities: driving, writing, standing, typing, and sitting.

BENEFITS OFFERED: Medical, dental, vision and life and long-term disability insurance, Employee Assistance Program, flexible spending accounts for health, dependent and transit costs, retirement savings plan with company match, eligibility for loan forgiveness, continuing education credits available through our learning management system, discount program and generous paid time off.

AA/EOE