Business Operations Specialist

Department Overview

In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer.

Position Summary

Support department and/or line of business system needs. Identify and implement process and system improvements, manage communications, coordinate and deliver trainings for essential business procedures/processes, and drive development of new resources and tools in the area of attendance management.

This position is hybrid, working from your remote office and your assigned location based on business needs.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:

• Bay Area Minimum: $78,000
• Bay Area Maximum: $116,000
• California Minimum: $74,000
• California Maximum: $110,000

Job Responsibilities

• Use system and personnel resources to successfully address inquiries from internal business partners.
• Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives.
• Support organization as a subject matter expert by providing information and direction to resources through various delivery channels.
• Research and data analysis; compile and prepare reports for upper management.
• Participate on cross functional teams.
• Manage communications.
• Liaison between various departments and cross functional teams.
• Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness.
• Develop internal work procedures and initiate process improvements.
• Develop and manage trainings to enhance knowledge and job skills.

Qualifications

Minimum:

• Bachelor’s degree in business administration or job-related discipline or equivalent experience.
• Job-related experience, 3 years.

Desired:

• Effectively manage time and prioritize competing tasks while meeting urgent deliverables.
• Strong communication skills both written and verbal.
• Analyze and interpret business data to support strategic decision-making.
• Prepare and deliver clear, compelling presentations for training sessions.
• Ability to handle sensitive employee relations issues with professionalism, empathy, and discretion.
• Collaborate cross-functionally to drive business process improvements and efficiencies.
• Demonstrate strong problem-solving skills to assess business needs and propose solutions.
• Familiarity with bargaining unit employees.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams) and PowerBI.
• Ability to travel up to 10%.