IT Administrator

HEROIC Cybersecurity (HEROIC.com) is seeking a dynamic and experienced IT Administrator to oversee and optimize HEROIC’s Security-Focused Enterprise IT Services for clients in and around the Watsonville area. As the IT Adminisrator, you will lead daily IT operations for assigned clients, ensuring efficient, reliable, and secure technology systems. This hands-on role combines technical expertise, leadership skills, and a proactive problem-solving mindset to manage IT staff, monitor performance, implement policies, and troubleshoot complex challenges.

If you thrive on managing enterprise-level IT infrastructure and creating innovative solutions in a security-first environment, this is the role for you.

Responsibilities

IT Operations & Leadership

• Oversee daily IT fulfillment and operations for client sites to ensure system availability, reliability, security, and scalability.
• Lead and mentor the IT operations team that you manage, providing direction, training, and performance evaluations to drive excellence.
• Establish, manage, and continuously evolve SLAs, KPIs, and customer satisfaction metrics aligned with business goals.
• Act as the primary point of contact for IT operational matters, ensuring clear and timely communication with clients and all stakeholders.
  
  

Infrastructure Management

• Architect, implement, and support short- and long-term infrastructure strategies for HEROIC’s Security-Focused Enterprise IT Services clients.
• Manage and optimize client infrastructure, including computer equipment, networking, data centers, databases, and other technologies.
• Ensure compliance with security and privacy regulations, including HIPAA, CCPA, GDPR, and SOC standards.
  
  

Security & Compliance

• Conduct periodic security audits and enforce security controls to prevent unauthorized access and ensure data integrity.
• Collaborate with leadership and auditors to maintain compliance with relevant privacy and security laws.
  
  

Collaboration & Vendor Management

• Liaise with third-party vendors and service providers to procure quality IT solutions and support services.
• Work with internal leadership teams to understand, document, and resolve technical and operational barriers through technology and process improvements.
  
  

Policy Development & Enforcement

• Develop and implement IT policies and procedures that align with industry standards and organizational objectives.
• Continuously assess and update processes to improve efficiency, security, and user experience.
  
  

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5-8 years of experience deploying and supporting cloud-based applications and infrastructure.
• Expertise in:
• Microsoft Windows Servers, Active Directory, Linux
• SCCM, enterprise networking, virtualization, and storage technologies
• Endpoint management and computer imaging systems
• Knowledge of cybersecurity best practices and regulations
• Proven experience in managing and mentoring IT teams to achieve operational excellence.
• Strong project management and task prioritization skills.
• Exceptional communication and interpersonal abilities to interact effectively with stakeholders and team members.
• Analytical and problem-solving mindset with a proactive approach to addressing challenges.
• This position requires daily on-site work or travel to Watsonville, California; therefore, candidates residing within 30 miles of Watsonville will be given priority.
  
  

Preferred Qualifications

• Healthcare-related IT experience is highly advantageous.
• Certifications in IT and/or Cybersecurity operations (e.g., ITIL, CompTIA, Microsoft, etc).
• Experience with project management tools and methodologies.
  
  

What We Offer

• Position Type: Full-time
• Work Location: 100% on-site in Watsonville, California. Candidates must reside near or within a 30-minute radius of the city.
• Compensation: USD $65,000-$90,000 annually
• Professional Growth: Amazing upward mobility in a rapidly expanding company.
• Innovative Culture: Be part of a team that leverages AI and cutting-edge technologies.
  
  

About Us: HEROIC Cybersecurity (HEROIC.com) is building the future of cybersecurity. Unlike traditional cybersecurity solutions, HEROIC takes a predictive and proactive approach to intelligently secure our users before an attack or threat occurs. Our work environment is fast-paced, challenging, and exciting. At HEROIC, you’ll work with a team of passionate, engaged individuals dedicated to intelligently securing the technology of people all over the world.

Position Keywords: IT Operations, service delivery, cybersecurity, pmp, project management, linux, sccm, enterprise networking