Patient Service Representative

Additional Position Details: FTE: 0.000001 | On Call | Variable Schedule Days

For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 levels for this position. Requirements for each level noted below. Salary is based on years of relevant experience and level of position.

Salary

Patient Service Rep 1- starting wage is $17.00-$23.37 per hour, depending on years of experience

Patient Service Rep 2- starting wage is $18.10-$24.89 per hour, depending on years of experience

Position Summary

Under general supervision, the Patient Service Rep II performs a variety of support functions for a department and/or program. Duties may include all or part of the following: Greeting, instructing, directing patients and visitors; scheduling, registering, and obtaining preauthorization for treatment from insurance, Medicare, or other agencies for patients; serving as liaison between patient and medical support staff; functioning as cashier, receptionist and referral clerk as well as maintaining records and completing data entry; monitoring office services and supplies. The Patient Service Rep II will ensure all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this position.

Qualifications

Required experience for the Patient Service Rep 1 level:

• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education.
  
  

Required Experience For The Patient Service Rep 2 Level

• Minimum 2 years of relevant front-desk customer related experience, preferably in a healthcare setting.
  
  

What We Offer Our Flexible Workforce (Per Diem/On-call)

• Competitive starting wage.
• An additional 15% on top of the base hourly rate (if not an employee already in a benefited position).
• Benefit option available through the Asante Flexible Workforce plan.
• Excellent retirement package with up to a 6% employer contribution.
  
  

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence. For more on our story and award-winning health care, click HERE.

More About Asante And Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.