Senior Wellness Coordinator

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Sr W+R Coordinator is responsible for ensuring seamless day-to-day operations by scheduling, facilitating, and monitoring wellness program initiatives that enhance employee health and well-being within the assigned site/s. This role supports the development of a healthy workplace culture by coordinating programs, events, and resources designed to reduce stress, improve physical and mental health, and foster a supportive, productive work environment. This is an administrative/supportive role with no clinical tasks/responsibilities.

Responsibilities include:

• Wellness Programming Schedules, coordinates, and communicates to stakeholders available wellness programs and initiatives tailored to the unique needs of the employees, which include the 8 dimensions of wellness
• Partners with Operations, other stakeholders, and vendor providers to ensure access to and awareness of structured, cohesive, and accessible wellness tools and resources available for employees.
• Facilitates specialized workshops and outreach events on wellness topics; coordinates logistics, scheduling, participant communications, and post-event feedback.
• Supports and coordinates wellness programming with colleagues in different sites and/or countries to promote employee well-being, education, success, and retention, and to ensure regional/global adherence to the wellness framework.
• Monitors and reports compliance with specific hiring and training requirements for employees working in different lines of business (onboarding, company-required training, etc).
• Sources and assesses third-party resources to bring outreach services or specialized training to employees as part of wellness initiatives.
• Develops and facilitates specialized workshops or services requiring attention to detail, strategic thinking, and diplomacy with critical stakeholders including leadership, support staff, and current and potential clients on wellness topics.
• Provides resource, referral, and case management services to employees requesting support outside of TaskUs wellness capabilities.
• Serves as an educational leader on community resources available to all employees and works closely with HR to ensure alignment on current benefits information.
• Tracks and proactively orders supplies and other material needs.
• Ensures wellness spaces are in good condition through regular inspections and timely entry of work orders.
  
  
  

Stakeholder Interaction

• Liaises with internal TaskUs stakeholders and vendor clinicians to ensure efficiency in appointment scheduling and accuracy in staffing coverage
• Assists in reviewing presentation decks of vendor clinicians, and provides feedback to ensure fidelity to the TaskUs programming framework, storytelling format, and appropriateness in a business setting.
  
  
  

Well-Being Assessment and Reporting

• Champions and tracks participation rates and program success metrics to evaluate the effectiveness of wellness initiatives and make data-driven improvements
• Gathers and formats data to assist the manager with business review reporting requirements
• Coordinates with the research and data analytic team to promote employee resiliency assessments.
• Recognizes employees in distress and refers them through the proper channels and resources available at TaskUs (coaches, vendor clinicians, EAP) or to appropriate local resources.
• Maintains organized and up-to-date records to meet client audit requirements.
• Tracks and reviews well-being data for accuracy and prepares reports, as needed
  
  
  

Communication and Advocacy

• Meets with leaders from key stakeholder departments to maximize wellness service provision and increase awareness of resources
• Participates in cross-functional committees to improve policies or procedures as needed and coordinates logistics, scheduling, and stakeholder communications.
• Creates and distributes marketing materials to spotlight wellness initiatives through social media, email distributions, and other methods of communication.
• Represents leadership in meetings when appropriate
• Maintains regular communication with employees through newsletters, email updates, and digital platforms to promote wellness programs and resources.
• Collaborates with the W+R Team and other stakeholders to integrate wellness into broader well-being policies and ensures alignment with organizational goals.
  
  
  

The Sr W+R Coordinator will work in an office and travel to different site locations to ensure the wellness program is accessible to all employees. Occasionally, work from home may be authorized at the manager's discretion, keeping business requirements and departmental goals in mind. The person is expected to handle sensitive information with discretion and integrity. They are expected to organize and prioritize duties and responsibilities in a fast-paced environment and adapt quickly to change The Sr Coordinator will also support special projects and perform various other administrative duties as assigned by the W+R leadership while demonstrating flexibility and adaptability in handling diverse tasks.

Requirements:

• Graduate of a 4-year college course, preferably in Psychology, Social Work, or similar tracks
• Minimum 3 years of experience in project management and has demonstrated organizational skills including detailed management of timelines, and events, and ensuring efficient use of financial resources.
• Minimum 3 years of experience in adult education, including delivering webinars, training, and workshops on mental health and wellness topics.
• Highly skilled in event planning, coordination, and delivery of psycho-educational programming
• Keen attention to details
• Ability to create and maintain effective relationships with employees and management in a rigorous work setting.
• Outstanding communication skills, with emphasis on listening skills
• Above Average fluency in written and spoken English
• A strong desire to help others
• Flexibility to work with shifting hours
  
  
  

Highly proficient in utilizing Google Suite programs (Docs, Sheets, Slides, etc)

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .