Service Management - ITIL

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

DirectViz Solutions (DVS), is seeking a Service Management-ITIL team member in Fort Huachuca, Arizona.  The ideal candidate will possess experience with ITIL Service Management practices.

Essential Job Duties

•  Working directly with RCC-C leadership and in close cooperation with the Service Management-ITIL process SME:
• Coordinate with stakeholders to identify and communicate ITSM vision, mission, strategy, benefits, and deliverables
• Identify ITIL process requirements, goals, and associated KPIs for implementation, ongoing management, and improvement within the organizational ITIL practice, in accordance with ITIL best practice guidance
• Provide organizational guidance on ITIL based process areas and strategize to drive efficiencies
• Assess existing process capabilities and associated metrics to identify and take action on improvement opportunities
• Develop data collection, analysis, and reporting methodologies to measure process effectiveness and efficiency, as well as organizational capabilities
• Ensure process related documentation supports government policies and effectively describes processes, SOPs, and TTPs to promote organizational adherence to process activities and goals
• Manage direct reports to adhere to organizational policies and requirements
• Mentor and guide ITIL-SM process managers to develop, manage, and improve process documentation, activities, and metrics
• Mentor and guide ITIL-SM process managers in the development and delivery of ITIL based training programs to ensure compliance with organizational goals and process requirements
• Mentor and guide ITIL-SM analysts to effectively gather, interpret, trend, and report on process related data
• Mentor and guide additional ITIL-SM staff in the execution of their duties to increase the efficiency and effectiveness of all ITIL-SM related functions
  
  

Minimum Requirements

• HS +4 years' Service Management-related experience, or AA/AS +2, or BA/BS
• 2+ years' experience in leading teams of 5-10 people
• SECRET level security clearance or ability to secure and maintain one
• ITIL 4 Foundation certification, upon hire
• At a minimum, one ITIL 4 Specialist certification required w/in 6 months of hire
• Excellent communication and presentation skills, both written and verbal
• Excellent PC skills and capabilities in using the Microsoft Office suite (Word, Excel, PowerPoint, Visio)
• Demonstrated ability to prioritize and execute tasks with multiple competing priorities
  
  

Additional Information

• Strong understanding of the ITIL v4 concepts
• Experience in developing, managing, and improving business, operational, or ITSM based processes
• Experience in ITIL based ITSM planning
• Experience in metrics based process improvement and service level management
  
  

Physical And Mental Qualifications

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
  
  
  
  

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.