Patient Access Services Supervisor

Patient Access Services Supervisor

Work location: Texas Health Dallas, 8200 Walnut Hill Ln, Dallas, TX 75231

Work hours: Full Time: Rotating Days Shift for 40 hrs/week to include weekends and holidays. Must be available for 1 week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least, two weeks of classroom training required Monday - Friday from 8:30 AM - 5 PM at 500 E Border, Arlington, TX; Training weeks may not be consecutive.

Admitting Department highlights:

• Collaborative
• Innovative environment
• Invested in their employees

Here’s What You Need

• H.S. Diploma or Equivalent Required
• Associate's Degree Preferred
• 3 Years related experience Required
• CHAA - Certified Healthcare Access Associate Upon Hire Preferred
• CHAM - Certified Healthcare Access Manager Upon Hire Preferred
• Typing or PC skills, medical terminology and good organizational skills

What You Will Do

• Responsible for performing tasks and training of area in which he or she is assigned.
• Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.
• Responsible for maintaining staff's productivity standards set by the department. This includes pulling reports out of ONTRAC and triaging accounts to even out worklist. Also responsible for maintaining KPI's as set forth by the department.
• Responsible for reviewing patient account errors and denials that pertain to the Insurance Verification's Department. Also providing guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.
• Responsible for maintaining appropriate work schedules, ensures adequate staffing, and takes weekend calls as needed. Completes other duties as assigned.
• Monitoring Press Ganey Scores and patient comments. Communicate Press Ganey information with staff and communicates improvements needed with employees, ancillary departments and clinical areas.

Additional perks of being a Texas Health Patient Access Services Supervisor

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Learn more about our culture, benefits, and recent awards.

Entity Highlights

For more than a half-century, Texas Health Dallas has been at the forefront of health care in North Texas. We’re an 875-bed, Magnet-designated, full-service hospital serving our community in and around Dallas since 1966. We specialize in cancer care, cardiology, neurosciences, women’s services and emergency medicine. As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!