Client Interactions Manager

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity
As part of the CISO team you are expected to oversee information security policy and procedure development and maintenance, including security awareness and role-based security training. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. Additionally, you are expected to perform formalized risk assessments, oversee the Insider Threat Awareness training process, and implement a compliant Risk Management Strategy.

Responsibilities

• Oversee information security policy and procedure development and maintenance
• Supervise, develop, and coach teams to achieve peak performance
• Manage client service accounts and drive client engagement workstreams
• Solve and analyze complex problems independently
• Perform formalized risk assessments
• Oversee the Insider Threat Awareness training process
• Implement a compliant Risk Management Strategy

What You Must Have

• High School Diploma
• 4 years of information security, IT management, or PwC experience

What Sets You Apart

• Bachelor's Degree in Management Information Systems, Business Administration/Management preferred
• Knowledge of Network Information Security concepts
• Performing formalized risk assessments
• Implementing Risk Management Strategy
• Developing information security training programs
• Creating productive business relationships
• Writing and presenting cogently
• Developing team building skills