Urgent Care Coordinator

Overview

The Urgent Care Coordinator will work with a team in the delivery of urgent care medical services in a community health setting. Under the general supervision the clerk is responsible for the efficient running of the front desk including reception, appointment scheduling, patient intake and flow, financial eligibility and cashiering, and telephone operation. Prepares and submits required eligibility information for all patients, advocates and refers to other programs as appropriate. Maintains statistical records. Performs other duties and projects as assigned.

This is a full time, benefit eligible position in Berkeley . Bilingual English/Spanish preferred.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition, or any other protected classification.

Benefits

Compensation: $22 - $23/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

• Responsible for patient reception and client intake.
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time.
• Experience with One e-App and Cal-Win
• Manages client flow from front desk to back office.
• Answers clinic phones and directs calls appropriately.
• Maintains inventory of front desk supplies and forms.
• Sorts and distributes clinic mail.
• Performs computer data entry in registration, scanning documents, scheduling and other programs as assigned.
• Maintains appearance of waiting areas and reception desk.
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time.
• Acts as advocate between county and patients.
• Assists patients with referrals
• Ensures that all scheduled and non-scheduled patients are checked for eligibility and that all information is entered accurately and thoroughly.
• Keeps appropriate statistical records.
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Performs other duties and projects as assigned.
  
  

Qualifications

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Ability to prioritize competing work demands and tasks from clients or staff
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Willingness to cross-train and perform the functions of financial eligibility, cashiering and telephone operations.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
• Patient and compassionate when interacting with patients and staff.
• Ability to work independently and as a team player with staff and volunteers.
  
  

Job Requirements

• High school diploma or GED.
• One year experience as Medical Receptionist with scheduling and multi-line telephone answering experience.
• Two years’ experience in a community health care environment or primary care setting.
• Experience with One e-App and Cal-Win
• Knowledge of Medicare, Medi-Cal, HMO and PPO health insurance policies and procedures.
• Proficient in Microsoft office suite, able to type 35 wpm and produce spreadsheets, tables, and flyers.