Operations Manager

Overview

BTI is seeking an Operation Manager to supervise and oversee its contracts in the National Capital Region (NCR).

Our ideal candidate is responsible for leading personnel and managing resources associated with multiple NCR contracts under the direction of the Director of Operations. A top-notch Operations Manager will have security expertise that results in a safe and well-protected environment. The candidate will also ensure the highest quality of customer service is provided throughout all the delivery systems within BTI Security.

Minimum Requirements

Desired candidates should have at least an associate’s degree (any field of study) or 4 years of credible progressive civilian/military law enforcement or business management experience that demonstrates the individual’s capacity to effectively manage multiple security guard services contracts.

Job Skills / Requirements

• Provide day-to-day oversight of all contract financials to include training, personnel scheduling, and overtime mitigation.
• Serve as direct Supervisor to 7-10 contract Managers in the NCR.
• Assists in daily data entry in support of contract operations, primarily focused on payroll and compliance (TAMS).
• Responsible for providing timely and accurate operations reports daily, weekly, and monthly to be used for operational and staffing management.
• Managing resources and equipment assigned to a specific site to include but not limited to weapons, ammunition, vehicles, vehicle equipment, duty equipment, uniforms, and hardware.
• Oversee all matters of training to include but not limited to on-the-job training and refresher courses.
• Develop work schedule, allocating tasks, and monitoring personnel performance.
• Actively involved in reviewing and writing disciplinary action reports for all infractions that are stated by the BTI Employee Handbook and CBA and conducting investigations.
• Ensure that all assigned personnel follow the corporate policies, handbook and CBA.
• Develop and implement new and revised systems, as necessary, process development and operating procedures.
• Resolves complaints from staff and/or informs Operations Manager for assistance.
• Provide day-to-day oversight of multiple contract compliance requirements in accordance with the contract Statement of Work (SOW) and CBA.
• Motivate and lead high performance work teams with a focus on developing and mentoring contract leadership.
• Represent the company with clients as an active participant in business development and growth opportunities.
• Receives instruction and guidance from the Director of Operations
• All other duties as assigned.
• Visit all contracts at least weekly to develop rapport with subordinates and client.
• Must be available during regular working hours (8:30 am to 5:00 pm local time) and within thirty (60) minutes by telephone or in person to discuss deficiencies; after regular duty hours or on weekends and holidays, within two (2) hours
• Knowledge/Skills/Experience Requirements:
• U.S. Citizenship required.
• Exceptional oral and written communication skills with all levels of the organization.
• Attention to detail, ability to manage time and multitask.
• Ability to adapt to a rapidly changing environment.
  
  

Education Requirements (Any)

Bachelor's Degree

Associates Degree

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Director of Operations

This is a Full-Time position Monday - Friday (8:30 a.m. - 5:00 p.m.).

Number of Openings for this position: 1

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