Medical Insurance Verification Specialist

Why We're Here

At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

Overview

We are seeking a detail-oriented and experienced Insurance Verification Specialist to join our team. This role is crucial in ensuring accurate and timely verification of insurance benefits for behavioral health services. The ideal candidate will have experience working in medical or behavioral health settings, possess excellent communication skills, and demonstrate a strong understanding of insurance policies and billing processes.

If you are passionate about supporting behavioral health services and have the expertise to navigate insurance verification processes, we encourage you to apply and join our team!

Pay rate: The starting pay rate for this position is $17-$18 per hour pending experience.

Work Schedule & Location: This is a full-time, remote position. Shift options include 8:30am-5:00pm ET with a half hour unpaid break or 9:00am-6:00pm ET with 1 hour unpaid break. Team members may work from any state within the U.S. that Brave is set up to conduct business in.

Key Responsibilities

• Verify insurance eligibility and benefits for outpatient behavioral health services
• Accurately document and update patient insurance details in the electronic medical records (EMR) system or other systems as required.
• Communicate coverage details, copayments, deductibles, and out-of-pocket expenses to patients and internal teams.
• Manage patient communication via email and SMS.
• Collaborate with billing and intake teams to resolve insurance-related issues efficiently.
• Maintain up-to-date knowledge of insurance policies, regulations, and behavioral health coverage changes.
• Follow up on pending verifications to prevent service delays.
  
  

Qualifications

• Minimum of 2 years of experience in insurance verification, including eligibility and benefits.
• Familiarity with behavioral health insurance policies, including at least 1 year experience with Medicaid; extensive knowledge of Medicare and commercial insurance plans a plus.
• Proficiency in using EMR/EHR systems and insurance portals.
• Strong attention to detail and ability to manage multiple tasks efficiently; specific familiarity with Healthie, Salesforce, Nirvana, Catalyst, and payor portals strongly preferred.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment while maintaining productivity and accuracy.
• Maintain a HIPAA compliant workspace that emulates an in-person clinic setting.
  
  

Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.