Collections Manager

Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.

Position Overview

We are currently seeking a talented Collections Manager to join Propio. This role will be primarily responsible for overseeing the full business-to-business collections process across multiple subsidiaries. The person who will be successful in this role will be a proven driver of results who leverages technology to realize efficiencies and collaborates across departments to achieve collections goals. This position will manage a team of collectors and will report directly to the Director of Accounts Receivable.

Key Responsibilities

• Drive and oversee achievement of collections KPI’s, including monthly $ and % past due targets
• Develop and implement strategies to increase successful collections on outstanding debt
• Identify, suggest, and implement process improvements
• Train and manage collections team with a continuous improvement mindset
• Set collections targets and monitor team performance and results
• Set and track credit memo targets to ensure they align with overall collections goals
• Oversee the identification and approval of bad debt write offs, ensuring that the write off process is accurate, compliant, and aligned with company policies
• Identify key drivers of collections issues, provide actionable insights, and implement solutions
• Develop robust analysis of collections results from multiple angles (client size, vertical, etc.)
• Oversee collections outreach to ensure established process and best practices are being followed
• Ensure collections notes are logged on all accounts in Salesforce/NetSuite and other applicable systems
• Escalate key collections accounts internally and externally using professional judgment
• Oversee and provide analysis on accounts turned over to third party collections agency
• Manage relationship with internal legal counsel to drive progress on accounts escalated to legal
• Assist internal teams with identifying and resolving root cause invoicing issues to drive cash flow
• Work on special projects as assigned by the Director of Accounts Receivable
• Other duties as assigned by senior management
  
  

Requirements

Qualifications:

• Bachelor’s Degree in Accounting or Finance preferred, or equivalent education and work experience
• 3+ years of experience with B2B collections (end-to-end process)
• Experience leading, supervising, or managing a team
• Working knowledge of AR processes
• Ability to communicate professionally and effectively with customers, using a blend of a customer service and collections mindset to achieve success
• Comfort handling changing priorities and unexpected circumstances
• Excellent time management skills with a proven ability to meet collections targets
• Must be comfortable using technology