Inside Sales Representative/Clinical Specialist

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that in partnership with our client, LENZ Therapeutics, we are currently looking for a Pharmaceutical Inside Sales Representative/Clinical Specialist to join our team. In this position, you will discuss clinical information with Eye Care Physicians (ECP) in the presbyopia space. The Inside Sales Representative/Clinical Specialist is primarily responsible for calling optometry and ophthalmology offices to discuss the presbyopia disease state and related clinical information with the Eye Care Physician. This role will be accountable for multiple productivity metrics and overachieving on key objectives. This is accomplished by establishing mutually beneficial business relationships with targeted eye care physicians in the presbyopia market. The Inside Clinical Call Specialist is also responsible for coordinating strategies with appropriate teammates to maximize productivity metrics and goals in the assigned territory.

Responsibilities

Successful candidates will demonstrate ability in these areas; specific responsibilities and tasks may extend beyond the below; however, these are descriptive of the role:

• Initiate outbound calls to Optometrists and Ophthalmologists to deliver effective discussions about presbyopia and related clinical information.
• Deliver key insights/clinical information to physician offices by liaising with receptionists, office-managers, and other office staff to get to the Eye Care Physician.
• Over-Achieve on key productivity, development, and learning objectives.
• Engage targeted ECP and office staff with clinical information and services provided in compliance with LENZ Therapeutics’ policies.
• Ensure all calls/activities are entered into CRM system at time of discussion.
• Receive inbound calls if needed during operating hours.
• Continuous self-learning of the presbyopia market including new developments and updates.

Qualifications

• Four-year College Degree - Required
• Eye Care Experience – Strongly Preferred
• Minimum 1 to 3 years inside team experience, B2B territory management/account management experience, field team experience - Preferred
• Inside Pharmaceutical, Device, or MedTech team experience - Preferred
• Ability to understand and convey accurate complex information to Optometrists and Ophthalmologists, in an educated, articulate, and professional manner
• Experience developing and maintaining customer relationships
• Experience maintaining accurate records of all call activities
• Proven ability to consistently meet/exceed defined territory goals
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
• High work ethic, reliable and punctual in reporting for scheduled work
• Plan and organize Territory to meet required call targets
• Make presentations (Details)
• Keep current with industry knowledge
• Advance listening, problem-solving, and decision-making skills
• Excellent verbal and written communication skills
• Ability to effectively manage multiple tasks across multiple systems
• Ability to be flexible as needed to meet the fluctuating business needs
• Private, quiet, dedicated workspace required
• Maintain and update current and prospective target Healthcare professional profiles
• Maintain a professional image for Client
• Participate in all required training and team meetings
• Make complete, accurate and timely submission of all time-keeping, Details, call activity, within the approved CRM
• Compliance with the Approved Program, and proper use of Approved Materials and Program Budgets
• Participate or coordinate virtual and live lunch & learns, dinner programs, weekend events, as appropriate
• Have appropriate interaction with co-program partners or counterparts
• Ability to collaborate
• Experience with Salesforce, Veeva preferred
• Demonstrated ability to manage and develop an assigned territory with minimal supervision