Patient Services Coordinator

PURPOSE AND SCOPE:

As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documents, EMR demographic data entry requirements for payers and Revenue Cycle, greets patients, and answers multi-line telephone and fax.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Schedule and input all appointments in a timely and efficient manner. Assure all pre-procedure/preoperative activities are scheduled or completed. Manage patient cancellations and additions to the schedule according to center scheduling parameters. Print patient schedule and pull patient charts daily.
• Facilitate the admission process by professionally greeting all patients and visitors and obtaining patient identification and insurance information.
• Assemble and maintain patient medical and financial records in a confidential and secure manner.
• Complete the front-end billing process, ensuring all information is entered into the computer registration module.
• Perform Insurance Verification and complete all required processes for prior authorizations or other actions required by payers.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy in scanning and filing documents, completing within 24 hours of visit including physician reports to referral sources.
• Communicate changes about procedure and insurance identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Coordinate collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
• Assure documentation of logs of medical record release.
• Provide information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversee materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• Day-to-day work includes desk and computer work and interaction with patients, facility staff, and physicians.

SUPERVISION:

• None

EDUCATION:

• High School Diploma or an equivalent combination of education and experience; Associate Degree or higher preferred.

EXPERIENCE AND REQUIRED SKILLS:

• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software such as Microsoft Office.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.