Referral Navigator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Referral Navigator performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.

Schedule: Monday – Friday, 8:00AM – 5:00PM

Location: 2716 N Tenaya Way, Las Vegas, NV

Primary Responsibilities:

• Building new referrals from network providers
• Reviewing to ensure all necessary documents and information has been provided
• Sending back documents for additional information
• Canceling those that do not meet criteria or do not have necessary information required within a specified time frame, forwarding to MD review if questionable
• Accepting referrals and determining if meets outsource or overflow criteria
• While most of the work is computer-based, there is a lot of paperwork handling, faxing, and scanning in addition to multiple telephone calls
• This is primarily a sedentary desk job which will consist of 100% of time spent working on a computer and handling the telephone
• Oversees patients face-to-face on a daily basis
• Perform all other duties assigned

What are the reasons to consider working for UnitedHealth Group?

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

• High School Diploma/GED (or higher)
• CPR certified or able to obtain certification within 30 days of employment
• 2+ years of experience working in a health related field
• 2+ years of experience working with Electronic Medical Records (EMR) and/or Practice Management Software systems
• Ability to travel 10% of the time to other practices for coverage

Preferred Qualifications:

• 1+ year of experience and/or training as a Medical Assistant
• 1+ year of experience in a healthcare and/or clinical setting
• Bilingual in English/Spanish

Soft Skills:

• Excellent communication skills and phone etiquette

Nevada Residents Only: The hourly range for Nevada residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.