Senior Document Management Specialist

About Defi SOLUTIONS

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

What is in it for You?

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Day One - Comprehensive Benefits Package
• We encourage your individual growth and look to promote within!
  
  

Workplace Values:The Document Management Specialist will be expected to operate in line with our workplace values which are:

• Get it done
• Win as a team
• Better everyday
• Do it with passion
  
  

About the Role: As a Lead on the Document Management team, you will work in a dynamic team environment, supporting management, internal and external customers, and clients. Our clients include some of the largest financial institutions and automotive finance companies in the United States. While working in our fast-paced and multitasking servicing center, you will help defi achieve desired financial outcomes as defined by client objectives.

Duties And Responsibilities

• Understand the client's requirements, processes, and methodologies. 
• Be a back-up for managerial duties when needed (performance management, direction, subject matter expert) 
• Subject matter expert (SME) in all customer service functional areas 
• Assist fellow associates in all other functions assigned by management 
• Successfully interact where appropriate with clients and customers 
• Perform other duties as required. 
  
  

Required Qualifications

• Available to work Monday - Friday 8:30 am - 5pm onsite at our Amherst, NY office
• Intermediate proficiency with Windows-based software programs required (i.e., MS Word, Excel) 
• Ability to participate effectively in a team atmosphere 
• Ability to lead and direct others 
• Strong verbal and written communication skills 
• Willingness to cross-train and change responsibilities as workflow dictates 
• Strong problem-solving and follow-up skills 
• Ability to work independently and effectively 
• Must be able to stay focused and work in a fast-paced environment with daily work processing deadlines 
• Ability to work overtime with little or no notice 
• Ability to multitask successfully 
  
  

Travel Required

• No travel is required for this position
  
  

Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.