Senior Vice President and Chief Information Officer

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

Capital Blue Cross is seeking an experienced and visionary Senior Vice President, Chief Information Officer (SVP, CIO) to join our executive team. As the Senior Vice President, Chief Information Officer, you will oversee the company’s entire IT strategy, ensuring that all technology systems, infrastructure, and security are aligned with Capital Blue Cross family of companies’ (Capital) business goals. Will drive innovation and optimize technology investments to enhance operational efficiency and value, while leading a dynamic team of IT professionals. This is a key leadership role that directly impacts the future of the business, including ensuring the technical and analytical infrastructure to support the corporation’s medical value strategy and leading digital transformation initiatives to support Capital’s growth strategy.

The Senior Vice President, Chief Information Officer is directly responsible for implementing the most up-to-date and proven technology solutions to further the growth and success of Capital. Using innovation and creativity to leverage cutting-edge technology to ensure exceptional customer experience, while maintaining a clear vision of where Capital will be in the next five years and what technologies will be required to reach that future state is key to the role. Additionally, the Senior Vice President, Chief Information Officer will work in concert with the Executive Leadership Team and the overall technology team to support business operations by improving cost effectiveness, service quality, innovation, and enhancement.

Responsibilities And Qualifications

• Leadership & Strategy: Collaborate with the executive team to align technology initiatives with business objectives. Lead the development and execution of Capital’s technology roadmap, identifying opportunities to innovate and drive business success.
• Digital Transformation: Lead digital transformation efforts, optimizing technology systems and platforms for scalability, security, and operational efficiency.
• Technology Infrastructure: Oversee the development and maintenance of technology systems, ensuring they support Capital’s data processing, communications, and growth needs.
• Cybersecurity & Risk Management: Lead the creation of robust cybersecurity strategies, implementing data governance and risk management practices to safeguard Capital’s assets.
• Vendor & Partner Relationships: Manage technology vendor relationships and select key partners to ensure the best solutions are implemented for the company.
• Data Analytics & Reporting: Champion data-driven decision-making by implementing analytics tools to provide insights for operational improvement and strategic planning.
• Project Management and Governance: Understand the project delivery lifecycle.
• Team Leadership: Manage and mentor a team of IT professionals, fostering development and accountability. Lead by example to build a high-performing and collaborative team culture.
• Cross-functional Collaboration: Work closely with business leaders and cross-functional teams to ensure successful project execution and meet organizational goals.
  
  

Skills

• Demonstrated agility to navigate and collaborate effectively within complex organizational environments and across health sectors.
• Excellent analytical and abstract reasoning skills, plus excellent organization skills.
• Ability to think creatively and determine next-generation healthcare models to drive innovation.
• Demonstrates decisiveness in resolving business problems, making decisions, and identifying priorities.
• Demonstrated ability to establish trust and credibility at all levels of the organization and with a broad range of external stakeholders.
• Proven ability to convert business strategy into action-oriented objectives and measurable results.
• Excellent oral, written, and interpersonal communication, persuasion, and negotiation skills required.
• Strong business acumen and political savvy.
• Excellent relationship skills and ability to develop collaborative partnerships with key internal and external stakeholders.
• Deep passion and commitment to the mission and the communities Capital Blue Cross serves.
  
  

Knowledge

• Strong understanding of healthcare regulations, compliance, and data security.
• Significant experience in and knowledge of all facets of IT, including systems applications, database administration, financial systems, networks, telecommunications, computer hardware and software, etc.
  
  

Experience

• Minimum of 15 years of progressive experience in a senior management role in a health plan, large provider organization, or other health care entity with extensive savvy and expertise in the management of information processing and health care informatics technologies, resources, and systems.
• Experience in a senior role, partnering with executive staff, resulting in the development and implementation of IT, information management, business process management strategies, cloud computing, and emerging technologies such as Generative AI (GenAI).
• Proven experience in leading digital transformation initiatives and implementing advanced technologies in both shared and outsourced solutions, as well as support of in-house information and communication systems in multi-site computing.
• Strong expertise in IT infrastructure, data management, cybersecurity, and compliance practices.
  
  

Education And Certifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (required), Master’s degree preferred.
  
  

Location:

• This position is on-site located at the corporate office in Harrisburg, PA.
  
  

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.

Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association. We are an equal opportunity/affirmative action employer and do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity, age, genetic information, physical or mental disability, veteran status, or marital status, or any other status protected by applicable law.