Bilingual Consumer Lending Sales Specialist

Bi-Lingual Spanish is a plus!!

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We offer:

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holidays
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tutition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

To learn more about Advance America, visit the Advance America Website.

Position Summary

The Consumer Lending Sales Specialist (CLSS) position is a performance-based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition.

Job Responsibility

Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. Present financial solutions based on customer needs that meet their goals and develop new relationships while maintaining existing ones throughout the loan process and lifecycle.

Job Responsibilities Cont.

Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to Company policies, procedures, and all applicable regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company standards. Complete other duties as assigned.

Team & Leadership: Work closely with and support others in a positive team environment to enhance the customer experience.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in sales, retail, banking, or collections preferred.

Knowledge Required

Strong math skills, professional verbal communication, ability to read and apply complex information, ability to negotiate payment terms, and ensure compliance with industry policies and laws.

Physical Requirements

Standing for long periods, occasional sitting, walking extended distances, bending, squatting, pushing/pulling, reaching, twisting, lifting, driving with access to reliable transportation, typing, data entry, and housekeeping.

Competencies

• Sales and Customer Acquisition
• Customer Commitment
• Vision-Driven
• Product Knowledge
• Action-Oriented
• Purpose-Driven
• Teamwork
• Customer Centricity

Travel

Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

Professional attire with slacks or jeans and appropriate shoes.

Other

Must be 18 (19 in AL), eligible to work in the USA, and able to complete all post-offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check. Regular attendance is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.