Client Service Analyst

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Schedule: This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am -4:30pm EST. It may be necessary, given the business need, to work occasional overtime.

Location: 11399 16th Ct N St Petersburg, FL 33716

We offer weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Manages ongoing contract relationships and service delivery to clients for one or more accounts
• Acts as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
• Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day – to – day service delivery
• Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
• Manages calendars, coordinate travel and prepare expense reports
• Prepares meeting materials and assists with the development of PowerPoint presentations
• Schedules and set - up resources and technology needed for meetings and events, e.g., conference rooms, catering, WebEx, etc.
• Follows all policies and procedures related to job responsibilities and participating in the training of departmental policies and procedures, documentation, and tools for Account Management, as appropriate
• Establishes multiple corporate relationships, both within internal and external clients. Work with Assigned Account Executive and other team members on client renewals and new business
• Research claims and member inquiries as needed
• Assists in the development of client specific implementation plans and managing overall client implementations, including but not limited to approval by the client of plan materials
• Assists in client training and set up for remote system access and reporting
• Participates in sales preparation meetings and finalist sales presentations as necessary; regularly attends and actively participates in company meetings as requested
• Escalates client concerns when appropriate in a clear and effective manner

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of client account management experience
• Intermediate level of proficiency with Microsoft Word, Excel, and PowerPoint
• Must be 18 years of age or older
• Ability to work onsite in 11399 16th Ct N St Petersburg, FL 33716

Preferred Qualifications:

• 1+ years of claims processing experience
• Project management experience
• Advanced knowledge of healthcare industry, products and services, and the managed care environment

Soft Skills:

• Strong computer skills including word processing, database management, and spreadsheet applications
• Superior customer service skills
• Strong verbal and written communication skills
• Strong organizational and project management skills
• Strong presentation skills
• Negotiation skills

The salary range for this role is $23.70 to $46.35 per hour based on full-time employment.