Intake Coordinator

Description

About HealthFlex: Looking to make a difference? Join a team founded by nurses, where empathy is our driving force. At our agency, we believe healing happens best in the comfort of home, allowing patients and their families to cherish their time together. As one of the nation's largest privately owned agencies, we're dedicated to serving communities across the San Francisco Bay Area, North Bay, Central Valley, and the Greater Sacramento Area. If you're passionate about making a meaningful impact, we'd love to have you on board.

Position Summary: The Intake Coordinator plays a vital role in facilitating the admission of patients into home health services. This position is responsible for processing referrals, verifying insurance eligibility, coordinating with healthcare providers, and ensuring a smooth transition for patients into home care. The Intake Coordinator must demonstrate excellent communication skills, attention to detail, and a strong understanding of home health regulations and procedures.

Schedule: Thursday-Monday, 9am-5pm

Essential Duties and Responsibilities:

This section describes the essential functions of this role; however, this is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.

Referral Management:

• Receive, review, and process referrals from hospitals, physicians, and other healthcare providers.
• Ensure all required documentation is received, complete and meets regulatory and organizational standards.
• Communicate with referral sources to gather any missing or additional information needed for patient intake.
• Communicate and collaborate with the community liaison team ensuring referrals are properly addressed in a timely manner, may need to work with multiple members at a time.
• Meets or exceeds daily productivity requirements established by the department. Key Performance Indicators (KPIs)
  
  

Patient Intake and Coordination:

• Verify patient eligibility, insurance benefits, and authorization requirements.
• Collaborate with clinical teams to determine patient needs and appropriate care services as needed.
• Schedule initial visits and coordinate with Case Managers for timely admissions.
  
  

Communication and Customer Service:

• Serve as the primary point of contact for patients, families, and healthcare providers regarding the intake process.
• Provide clear and compassionate communication to patients and families about services and expectations.
• Address any concerns or barriers to care and escalate issues as needed.
• Overcome objections to home health services by the patient, family or responsible party.
• A variety of communication channels are used to facilitate the flow of information in a timely manner, including but not limited to face-to-face conversations, phone calls, emails and faxes among internal and external partners.
• Handle complex and/or sensitive matters with careful judgment and tact consistently, escalating to leadership as appropriate.
  
  

Compliance & Documentation:

• Ensure all intake documentation is accurately recorded in the electronic health record (EHR) system, CRM, and all logs.
• Maintain compliance with Medicare, Medicaid, and private insurance guidelines for home health admissions.
• Keep up-to-date with industry regulations and organizational policies.
• Ensures patient confidentiality is met by adhering to Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) rules and regulations
  
  

Benefits:

• We offer a variety of health plans to meet your needs; including HSA and FSA options
• Health benefits are inclusive of dependent coverage, medical, dental and vision
• Generous PTO and Paid Holidays so you can enjoy a work/life balance
• Healthy 401K matching and participation begins after 90 days of employment
• Employee Assistance Program
• Rewards program where points are redeemed for gifts of choice
• Other perks such as Pet Insurance and discounts to a variety of services
  
  

Acknowledgements and Awards:

• 7 time winner of “Best & Brightest Places to Work”
• 6 time winner of “Inc 500 Fast Growing Companies”
• Winner of “Better Business Bureau Torch Award”
• 4.6 Star Glassdoor Rating
• 5 Star Medicare Quality Rating
  
  

Requirements

Position Qualifications:

• Two years of direct experience in Referral Intake, Patient Registration/Admissions or a related field is required, preferably in a Home Health environment.
• Strong organizational skills, attention to detail, proficiency in EHR systems, and understanding of HIPAA regulations.
• Excellent written and verbal communication skills.
• Proficiency in Google Suite and other relevant software.
  
  

Conditions:

• Ability to multi-task, balance workload, and prioritize to meet deadlines
• Must be able to complete tasks in a noisy environment
• Must be able to work in a fast-paced environment
• Must be able to adjust to constantly evolving deadlines
• Must adhere to strict deadlines
• Must be able to adhere to and apply established protocols in a timely manner
• Repeating motions that may include the wrists, hands, and/or fingers.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
  
  

Don't just take it from us, check out what others are saying about their experience at HealthFlex and visit Glassdoor, our reviews speak for themselves! To get a taste of our fun and supportive culture visit Facebook and LinkedIn. HealthFlex is an Equal Opportunity Employer. It is HealthFlex’s policy to provide equal employment opportunities for all employees and job applicants. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, religion, creed, color, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, genetic information, marital or domestic partner or relationship status, family or parental status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, height, weight, place of birth ,or any other status protected by federal, state, or local law.

Salary Description

$35.00-$40.00