Bank Operations Specialist

Job Details

Description

About Provident Savings Bank

In 1956, our founder, Gordon Blunden, had a dream of building a business that would continue to thrive for many years to come. At Provident Savings Bank, our mission is to empower our community by providing exceptional financial services with integrity and personalized attention. We are committed to creating a nurturing and supportive environment for our employees, offering continuous professional development, competitive benefits, and a culture of respect and collaboration. By investing in our team, we ensure that they can provide the highest level of service to our customers. Together, we aim to build lasting relationships, support local growth, and contribute to the prosperity of our community.

Overview

Responsible for providing outstanding service to Customers and Bank staff by telephone, relating to all aspects of deposit activity, as well as assistance and guidance to the customer, other department staff, or Bank employees regarding policies and procedures.

Reports to / Supervision Received

• Manager: Bank Operations Supervisor
• Next Level Manager: Bank Operations Manager
• Senior Manager: Senior Vice President, Retail Banking
  
  

Essential Functions

• Will be cross-trained in all job duties within the Bank Operations department and will fill in when and where needed.
• Fully supports the Ops and Technology Division, Retail Banking, and corporate goals and objectives.
• Must perform all Bank Operations duties in compliance with internal procedures and management direction, and with Local, State and Federal guidelines.
• Will be responsible for the proper and timely completion of duties as indicated in the Bank Operations manual.
• A predetermined number of secondary functions on a daily basis as determined by the Bank Operations Manager.
• Responsible for maintaining high level of job performance to meet and/or exceed the standard for this position in order to ensure achievement of the Department’s goals.
  
  

Supervisory Responsibility

This position does not generally supervise other staff members.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education And/or Experience

• High School Diploma.
• Two years of banking experience is preferred and prior bank operations experience is helpful.
• Attendance at special training seminars, classes, or conferences that directly relate to the Primary Bank Operations functions.
  
  

Skills Required

• Must have ability to work well with customers and staff, both in person and by telephone.
• Motivational skills a must.
• Must have a strong work ethic with the ability to work varied hours, including extended evening hours and occasional weekend hours.
• The ability to communicate effectively, both verbally and in writing, with all levels within the organization, as well as with outside contacts. Bilingual ability helpful.
• Must have good aptitude for numbers and detail.
• Keyboarding and computer skills are necessary, as well as strong organizational skills.
• Must have strong knowledge of Microsoft Word and Excel, as well as Outlook.